Great communication and quality poles. We’ve not installed them yet but they feel super sturdy. Had an issue with the delivery company, basically got the notification of delivery on a day no-one was home, delivery company customer service assured that they’d come back another day but instead they delivered to my neighbour, which normally wouldn’t have been an issue. Except the delivery box was damaged, totally ripped off the top, so one of the finials had fallen out somewhere! Thankfully Manny from Curtain Pole support, was straight on the case and sent out replacement finials asap. Really supportive and friendly communication. Will certainly be getting our other curtain poles from here when we design those rooms!