Ordered few items. Items shipped in two packages as learnt layer. When 1st package arrived with some of the items, shortage was queried. However, reply received from pole store had assumption that package was damaged hence shortage as all was dispatched ok. Dispatch point should communicate clearly to merchant if purchase have to be split into more than one package. This comms then should be passed to customer so all parties are clear what is sent, how it's packed etc to avoid confusion. Communication is a key. At the end all was received ok.
5 months ago
Curtain Pole Store has a
4.8
average rating
from
2,790
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