Curtain Pole Store Reviews

4.8 Rating 3,582 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 3,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

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Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 6th October 2026

Curtain Pole Store 5 star review on 4th October 2026

S Stone

Curtain Pole Store 5 star review on 31st August 2025

J Mason

Curtain Pole Store 5 star review on 7th May 2025

G Haycock

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pole looks fabulous and the delivery was incredibly quick; unfortunately, the rings really struggle to glide when opening or closing the curtains, making it very tricky to do so.”

Helpful Report

Posted 4 days ago

Hi Samantha, We would have appreciated an email advising us of this issue. We are always happy to assist customers with any problems regarding their pole set. For the Cathedral range in your order, please email us with your order number and a short video demonstrating the issue so we can help resolve it for you. Best regards, Curtain Pole Store

Posted 4 days ago

“Curtain pole is great, service in delivery super fast, however refunds are slow. And still waiting”

Helpful Report

Posted 1 week ago

Good morning Mandy, Thank you for taking the time to leave your feedback. We are disappointed to see the rating, particularly as your return is still within our normal returns processing timeframe. During busy periods, returned orders can take up to 14 days to be received, inspected and processed. If your parcel has recently been returned to us, please be assured that it will be dealt with as soon as it reaches the appropriate stage of our returns process. We would have been very happy to provide you with an update had you contacted us before leaving your review, and our team remains available by email should you wish to check the progress of your return. We appreciate that customers are keen to receive their refunds promptly, and we work through returns as quickly as possible while ensuring each item is properly received and inspected. Best regards, Curtain Pole Store

Posted 1 week ago

“Holes for fixing brackets to wall were at an angle (top one pointing down and bottom one pointing up). Caused some confusion and extra DIY).”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We are sorry to learn through your review that you experienced difficulty with the bracket fixing holes. We are a little disappointed that you chose to raise this for the first time in a review rather than contacting us directly. Had you sent us a quick email, ideally with a photograph of the brackets, we would have been more than happy to look into this and provide fitting advice or investigate whether there was an issue with the components supplied. We genuinely encourage customers to contact us if something doesn't appear right during installation. It gives us the opportunity to understand the problem and, more importantly, help resolve it before unnecessary additional DIY work is carried out. We're always happy to help — we just need the opportunity to do so.

Posted 1 month ago

“Good product let down by packaging. Minimal internal packing to protect product from being damaged. The external packaging was torn and damaged in arrival. We were going to sign the delivery drivers tablet to state this, but we're told there was no option to allow us to do so!!!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're pleased to hear that you are happy with the product itself, but we're sorry to hear about the condition of the packaging on arrival. We are particularly concerned by your comment that you attempted to report the damaged packaging to the driver but were told there was no option to do so. Our customers are advised to report visible transit damage at the point of delivery, as this is important evidence when we raise a claim with the courier. We would have appreciated the opportunity to investigate this for you directly before the review was posted. Had you contacted us to let us know what the driver had said, we could have raised this with the courier and looked into the circumstances of the delivery. We take reports of damaged packaging seriously, and if the courier did not allow you to record the condition of the parcel when you specifically requested to do so, this is something we would like to investigate. Please feel free to email us with your order number and details of the delivery so that we can look into this further. Curtain Pole Store

Posted 1 month ago

“Curtain rail bracket was as ordered, but there was a delivery issue and it wasn’t dealt with very well by Curtain Pole Store. The delivery company (DX) clearly lost the item, but it felt like blame was put on the customer. Paid £7.95 for next day delivery. Lots of phone calls and emails later the newly despatched item was delivered next day by Royal Mail, but 10 days after order placed. No refund for delivery costs.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are sorry that you were disappointed with the delivery experience, but we would like to provide some additional context. We were first contacted regarding the missing parcel approximately five days after the expected delivery date. As soon as we were made aware, we investigated the matter with DX, who provided us with photographic delivery evidence. You advised us that you did not recognise the location shown in the photograph, so we acted on this information and immediately arranged for a replacement item to be sent to you via Royal Mail on a next working day service. We are sorry if our questions during the investigation made you feel that you were being blamed. This was certainly not our intention. When a courier records an order as delivered and provides photographic evidence, we have to establish what has happened before we can determine the appropriate resolution. Although we appreciate that the overall time from placing your original order to receiving the replacement was longer than expected, once the issue was reported to us, we acted promptly and covered the cost of sending a replacement, which was successfully delivered. We appreciate your feedback and are pleased that the bracket itself was as ordered. We are sorry that the courier issue affected your overall experience with us. Curtain Pole Store

Posted 1 month ago

“The silent gliss track in antique bronze looks okay but when we wanted to put it up we realised that it was supplied with the white fixings. Silent Gliss clearly state in their marketing materials that they supply brown ones with the bronze, black ones for the black and charcoal tracks. There was not choice of colour for the track fixing so we assumed it would come just as it would have come form silent Gliss. I now have to buy them separately elsewhere and the handyman has to be paid for another visit. Makes me think whether this is not a branded product.”

Helpful Report

Posted 2 months ago

Dear Ella, Thank you for your feedback. We would like to clarify that our website states that unless the smart fix brackets are ordered, the standard brackets provided are not color-matched. Additionally, we only advertise and supply authentic branded products, and we can assure you that the item you received is a genuine Silent Gliss product. Our customer service team is always available to answer any product questions before an order is placed to ensure you know exactly what to expect and to help avoid any disappointment. Best regards, Curtain Pole Store

Posted 2 months ago

“Poor communication over order & delivered much later than expected.”

Helpful Report

Posted 2 months ago

Dear Tim, Thank you for your review. Your order of the made-to-measure track from our Speedy range was delivered within the advertised timeline specified online. Please note that our delivery timelines are calculated based on working days, which exclude weekends. We are sorry for any confusion or misunderstanding this may have caused. Regarding our communication, we do require time to respond to customer inquiries, especially when we need to check internally with other team members to provide you with accurate information. Best regards, Curtain Pole Store

Posted 2 months ago

“Love my poles. But as they look exactly the same as the previous one I ordered, I expected the brackets to be the same. This was not the case: apparently my resent order was a different supplier and so the brackets were different. I had to order the better brackets separately and they would not swap them for the others. Not having the option at the ordering stage to upgrade the brackets is poor, as now I have to dispose of the old brackets as scrap. This also meant I paid twice for delivery!!!”

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Posted 10 months ago

“Item delivered on time. Track is for a bay window with just 2 curtains. Rings stick on both bends in the bay window.”

Helpful Report

Posted 10 months ago

Dear Patricia, Thank you for taking the time to leave a review. We are sorry to hear that you are experiencing issues with the rings sticking on the bends of the bay window track. We would have appreciated an email from you so we could help resolve this issue directly. The rings can sometimes get stuck if the curtain weight is too heavy for the track, or if the hooks are not positioned on the highest part of the curtain tab. Please ensure the hooks are placed correctly, as this will allow the rings to flow better around the bends. Best regards, Curtain Pole Store

Posted 10 months ago

“The pole is fine but the courier dumped it at the wrong house. It stayed there overnight and the packaging got wet but luckily good neighbours brought it to us and it wasnt wrecked Couriers problem but the end result coud have beena useless product”

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Posted 1 year ago

“Product is as ordered, quailty is commensurate with price. I was unhappy either the poor packaging - one end cap fell off the card tube, the other end was in place but barely The box contains brackets, rings etc was thin walled and way too flimsy. It was partly open when delivered but, luckily, the contents hadn’t fallen out.”

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Posted 1 year ago

“One part of the order arrived unfit to use - Curtain pole covered in adhesive. Was told by customer service to try and clean it off. Explained that was not possible without damaging. Then agreed to replace it.”

Helpful Report

Posted 1 year ago

Dear Steven, We are truly sorry to see your review. The reason we initially suggested trying to clean the film off the curtain pole was because, in most cases, this resolves the issue. However, once you confirmed it could not be cleaned, we immediately offered a replacement, which was delivered to you quickly. We regret that your review was necessary, and we apologize if our attempt to confirm the issue via email was perceived as inappropriate. We certainly did not mean any harm and simply hoped to resolve the issue quickly for you, especially given your urgency to install the pole. Kind regards, Sales Team

Posted 1 year ago

“The colour look pale, the pole surface shows no wood grain although it is wood. The coating on it makes it look cheap, first impression as if it carton gloss. Rings and the rest of the set show good grain. But rough on some ring. Not value for money - the coating on the pole spoils it all!”

Helpful Report

Posted 1 year ago

Dear Lan Trinh, We are sorry to read your review. We would have appreciated it if you had contacted us by email regarding the issue you described, as that would have given us a chance to resolve it for you directly. Upon reviewing your order, we see that you purchased an entry-level pole set. These pole sets are not uniform throughout, and the wood can vary in shade and finish. For a more consistent and uniform pole color, we recommend our higher-end pole sets, such as the Laura Ashley Mitchel or Eden Natural Ash. We hope this information helps. Sincerely, Curtain Pole Store

Posted 1 year ago

“Hi, some of the fittings We're missing, for the price paid, 9 don't expect things to be missing”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for taking the time to leave a review. We were unaware that any fittings were missing from your order. This is unexpected, especially for our entry-level bay pole set priced at £74.99. Could you please email us at sales@curtainpolestore.co.uk so that we can assist in resolving this matter? It would have been appreciated if you had contacted us directly first, allowing us the opportunity to address the issue. Sincerely, Curtain Pole Store

Posted 1 year ago

“Everything arrived on time and was decent quality, but certainly not the cheapest available”

Helpful Report

Posted 1 year ago

Dear Mark, Thank you for taking the time to share your feedback. We are pleased to hear that your order arrived promptly. While we understand your perspective regarding pricing, we appreciate you choosing Curtain Pole Store for your purchase. We hope that our service and the quality of our products met your expectations. Curtain Pole Store

Posted 1 year ago

“For the price, I was disappointed with the product. Does not look like oak to my eye and fixings do not match the colour of the pole. I'd recommend seeing the product before you buy at a high street retailer.”

Helpful Report

Posted 1 year ago

Dear Mr. Thomas, Thank you for taking the time to leave a review. We value your feedback and are always looking for ways to improve our products and services. We understand your disappointment regarding the appearance and fixings of the pole. We want to assure you that for every pole set we offer, a sample is available. We strongly recommend that all customers take advantage of this service to ensure they are completely satisfied with their purchase before committing to it. Regarding the wooden poles advertised as oak, we do advise that there can be slight variations in shade between the components within each set. This is due to the natural wood grain, which is beyond our control. We hope this information is helpful. Please do not hesitate to contact us if you have any further questions or concerns. Sincerely, Manny Curtain Pole Store

Posted 1 year ago

“Curtain rail was delivered promptly but when fixing the brackets I noted that they had surface rust on them. Did my best to clean this off but not totally successful. The pole had obviously been stored in less than ideal conditions.”

Helpful Report

Posted 1 year ago

Dear Mr. Gardiner, Thank you for bringing this matter to our attention. We're very sorry to hear about the condition of the curtain rail and brackets upon delivery. We always encourage customers to contact us directly with photos if they receive any damaged or faulty items. This allows us to quickly resolve the issue by offering a replacement or refund, as needed. We apologize that you felt it necessary to clean the rust yourself; this is certainly not the experience we want for our valued customers. We appreciate your feedback and would welcome the opportunity to address this directly. Please feel free to email us with any further concerns. Sincerely, Curtain Pole Store

Posted 1 year ago

“Nice curtain poles but finials were a bit of a nightmare to secure. If grub screw tightened too much then started to dent pole. Never had a problem with finials before, always been a good fit.Would buy poles again but purchase separate finials.”

Helpful Report

Posted 1 year ago

Hi Margaret, Thank you for your review. You do not need to tighten the grub screw into finial hole whereby it dents the pole. A light pressure is fine just to secure the end into place. We hope this helps. Kind regards, Sales team

Posted 1 year ago

“The pole itself was excellent and easy to fit. However delivery was extremely poor from XDP - took more than a week, we twice got notification of a two hour delivery slot and it wasn't delivered either day, and then it truned up on a Sunday without any prior warning.”

Helpful Report

Posted 1 year ago

Dear Gordan, Thank you for your review. We are sorry to hear about this. Delays in deliveries are frustrating and even more so when it turns up unexpectedly. With us entering our Xmas season, deliveries are slightly delayed because the courier becomes extremely busy at this time of year. Thank you for your understanding and patience on this matter. Kind regards, Sales team

Posted 1 year ago

“Good quality and delivery was fast. However I was away and parcel was left on my drive”

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Posted 2 years ago

Curtain Pole Store is rated 4.8 based on 3,582 reviews