Curtain Pole Store Reviews

4.8 Rating 3,037 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 3,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

Visit Website

Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 12th March 2025

A Hollis

Curtain Pole Store 5 star review on 25th February 2025

K Hood

Curtain Pole Store 5 star review on 28th January 2025

S Buck

Curtain Pole Store 5 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the price, I was disappointed with the product. Does not look like oak to my eye and fixings do not match the colour of the pole. I'd recommend seeing the product before you buy at a high street retailer.”

Helpful Report

Posted 5 days ago

Dear Mr. Thomas, Thank you for taking the time to leave a review. We value your feedback and are always looking for ways to improve our products and services. We understand your disappointment regarding the appearance and fixings of the pole. We want to assure you that for every pole set we offer, a sample is available. We strongly recommend that all customers take advantage of this service to ensure they are completely satisfied with their purchase before committing to it. Regarding the wooden poles advertised as oak, we do advise that there can be slight variations in shade between the components within each set. This is due to the natural wood grain, which is beyond our control. We hope this information is helpful. Please do not hesitate to contact us if you have any further questions or concerns. Sincerely, Manny Curtain Pole Store

Posted 4 days ago

“Curtain rail was delivered promptly but when fixing the brackets I noted that they had surface rust on them. Did my best to clean this off but not totally successful. The pole had obviously been stored in less than ideal conditions.”

Helpful Report

Posted 1 month ago

Dear Mr. Gardiner, Thank you for bringing this matter to our attention. We're very sorry to hear about the condition of the curtain rail and brackets upon delivery. We always encourage customers to contact us directly with photos if they receive any damaged or faulty items. This allows us to quickly resolve the issue by offering a replacement or refund, as needed. We apologize that you felt it necessary to clean the rust yourself; this is certainly not the experience we want for our valued customers. We appreciate your feedback and would welcome the opportunity to address this directly. Please feel free to email us with any further concerns. Sincerely, Curtain Pole Store

Posted 1 month ago

“Nice curtain poles but finials were a bit of a nightmare to secure. If grub screw tightened too much then started to dent pole. Never had a problem with finials before, always been a good fit.Would buy poles again but purchase separate finials.”

Helpful Report

Posted 3 months ago

Hi Margaret, Thank you for your review. You do not need to tighten the grub screw into finial hole whereby it dents the pole. A light pressure is fine just to secure the end into place. We hope this helps. Kind regards, Sales team

Posted 3 months ago

“The pole itself was excellent and easy to fit. However delivery was extremely poor from XDP - took more than a week, we twice got notification of a two hour delivery slot and it wasn't delivered either day, and then it truned up on a Sunday without any prior warning.”

Helpful Report

Posted 3 months ago

Dear Gordan, Thank you for your review. We are sorry to hear about this. Delays in deliveries are frustrating and even more so when it turns up unexpectedly. With us entering our Xmas season, deliveries are slightly delayed because the courier becomes extremely busy at this time of year. Thank you for your understanding and patience on this matter. Kind regards, Sales team

Posted 3 months ago

“Good quality and delivery was fast. However I was away and parcel was left on my drive”

Helpful Report

Posted 6 months ago

“The pole itself I was pleased with, but the screws for the back plate did not fit so I had to use my own !”

Helpful Report

Posted 10 months ago

“I bought the 5m x 19mm curtain pole with finials and brackets. Curtain Pole store are one of the few retailers that supply in that size. The order arrived promptly and while the cardboard tube with the pole was a bit battered the pole was fine. Only problem was that the brackets sent were 28mm and not 19mm so had to go through the process of re-ordering, which came promptly but still a few days delay, hence 3*. Overall a nice product at a reasonable price”

Helpful Report

Posted 10 months ago

“The pole and fixings were delivered swiftly and well-packaged. The quality seems very good. However the hole drilled in one of the brackets is at an angle, leaving a gap between the bracket and the metal plate/wall. This is not a huge problem and not visible when the curtains are in place, but it shouldn't have happened. That's the only complaint I have.”

Helpful Report

Posted 1 year ago

Dear Mike, We are sorry to hear about this issue from your review. An email about the issue would have been appreciated as a replacement bracket could have been organized for you. Please email us at sales@curtainpolestore.co.uk. Kind regards, Sales team

Posted 1 year ago

“Ordered few items. Items shipped in two packages as learnt layer. When 1st package arrived with some of the items, shortage was queried. However, reply received from pole store had assumption that package was damaged hence shortage as all was dispatched ok. Dispatch point should communicate clearly to merchant if purchase have to be split into more than one package. This comms then should be passed to customer so all parties are clear what is sent, how it's packed etc to avoid confusion. Communication is a key. At the end all was received ok.”

Helpful Report

Posted 1 year ago

Dear Yulia, Thank you for your review. All orders should be delivered in 1 journey by our courier and so we worked with them to ensure your missing parcel was delivered. However, we have already mentioned in our email confirmation that some orders are sent in more than 1 parcel. We will see how this can be repeated so it clear. Kind regards, Sales team

Posted 1 year ago

“I ordered a ceiling fix but got a face fix. It meant that I couldn't do the job when planned. The issue was ultimately resolved and I am now happy with the product.”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for reviewing us. The issue was resolved and the correct parts delivered in less than 48 hours. We are sorry you was supplied the incorrect parts to the track. This was down to incorrect labelling which has now been fixed. Kind regards, Sales team

Posted 1 year ago

“The brackets weren't the type I was expecting nor the same as the instructions. The instructions referred to a 6mm drill bit the fittings were 8mm. It is ok now it's up bit a bit disappointed.”

Helpful Report

Posted 1 year ago

Hi Tim, We are sorry to hear this. The brackets supplied in your order were the standard brackets, as seen in our images online. If this was not supplied, please email us directly at sales@curtainpolestore.co.uk. As we have had no contact from you, it was assumed all was okay with your order. It is upsetting for us to hear about the issue through this review as we have not been given a chance to put this right for you. Kind regards, Sales team

Posted 1 year ago

“Good service, however the pole had a slight bend in the middle. As this was possibly due to transportation . I will give the company the benefit of the doubt”

Helpful Report

Posted 1 year ago

Dear Ruth, Thank you for your review. It disappoints us that you have not emailed us about this issue as a replacement would have been immediately issued. Your order was delivered on the 12th of April. Please email sales@curtainpolestore.co.uk with your 5-digit order and an image of the bent pole. This will be dealt with quickly. Kind regards, Sales team

Posted 1 year ago

“At a reasonable price samples were available to check the colour of the curtain poles in the range of colours of interest which was absolutely brilliant and the resulting purchase was very well packaged. However, the wooden pole itself was not straight and the double ended joining screw to attach a finial at one end of the pole was inserted off centre and skewed so it required repositioning before a finial could be properly attached. Overall the service offered including the prompt delivery of the samples also finally the complete curtain pole order was excellent but the curtain pole itself lacked in quality.”

Helpful Report

Posted 1 year ago

Dear Andre, Thank you for taking the time to write this review. We are sorry to hear about your experience with the Woodline pole set at 180cm priced £42.99. Had you informed us by email we could have assisted by offering a new pole. The product in your order is one of entry level poles and if not installed correctly you may experience unwanted problems. Feel free to email us so we can discuss this further. Kindest regards, Sales team

Posted 1 year ago

“Can't fault it, looks great up and easy to instal.”

Helpful Report

Posted 1 year ago

“Fixing instructions lacked in detail”

Helpful Report

Posted 2 years ago

Hello Dave, We are sorry to hear this. Our sales team are always here to help and so you can call or email us for that extra help and advice on fixing the pole set. Kind regards, Sales team

Posted 2 years ago

“There were no fitting instructions included.”

Helpful Report

Posted 2 years ago

Hello Linda, Thank you for your review. The 5 sided instructions are usually emailed separately to customers after the order is placed. Please can you check your junk folder? Kind regards, Sales team

Posted 2 years ago

“Nice pole but wall plugs provided with the kit we’re not fit for purpose and we had to use our own. The grub screw arrangement fitting the cylinder to the flange means that the cylinder won’t sit perpendicular to the flange as it should. As a result what should have been a simple job was not”

Helpful Report

Posted 3 years ago

“Product as advertised and came in a timely manner. Slightly miffed the charge for delivery was double the actual cost to Curtain Pole Store (according to the Post Office label on the package).”

Helpful Report

Posted 3 years ago

Dear David, Thank you for your review. We understand that some items are charged at the same price as heavier items. However, after placing the order, most customers have the postage fee halved and refunded back. If this has not already been done for you, please email us with your 5 digit order number. Kind regards, Sales team

Posted 3 years ago

“After ordering quite a substantial amount online I needed an extra connector and was told I had to order online. The postage was more than the item! I also asked if it was possible to make an exchange on a couple of the poles and was told it was my responsibility to pay for return postage. That is substantial on such a long package and disappointing when so many companies now offer free returns of exchanges. Great products but customer service not the best.”

Helpful Report

Posted 3 years ago

Dear Amanda, Thank you for your review. Yes, unfortunately as your order was a Speedy product, the return of the order is at the customers own cost, and we do not offer a collection service at a fee of £20 for this. The terms and conditions of returns is clear on the website. We would love to offer collection at a free cost, but however, as our products are over 1m in length this is not possible. Many other larger firms offer a free return as they do not supply long products at a weight of 5kg or over as we do. You were given to option to return your order and as you decided to keep this it was done so at your own decision. The connector was sent to you as the next working day delivery, and as you placed the order online without contacting us first about a free delivery option, this was processed and sent immediately. Kind regards, Sales team

Posted 3 years ago

“Thought I was buying something special, but I could have got the same or similar from dunelm cheaper. I wasn't too keen on the plastic that shows at the extension join of the pole. Also the rings are a bit too big for the size of the pole in my opinion and the finials a little small for the price. But it's up now and better than nothing. Hey ho!”

Helpful Report

Posted 3 years ago

Dear Linda, Thank you for reviewing us. Please insert the plastic joiner "inside" this should not be visible as stated in your comment. Also, with you having the extendable pole, the rings will be slightly larger (at 28mm for a 25-28mm pole) to enable these to glide across the pole. We hope this clarifies the confusion. With the pole set being at £32.99 at the length of 210cm, we believe this is a great price for an entry level pole set. Kind regards, Sales team

Posted 3 years ago

Curtain Pole Store is rated 4.8 based on 3,037 reviews