Curtain Pole Store Reviews

4.8 Rating 3,037 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 3,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

Visit Website

Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 12th March 2025

A Hollis

Curtain Pole Store 5 star review on 25th February 2025

K Hood

Curtain Pole Store 5 star review on 28th January 2025

S Buck

Curtain Pole Store 5 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poles sent without instructions. Instructions on website (found with some difficulty) say that seven fittings are required. Only five fittings sent as part of the package”

Helpful Report

Posted 1 week ago

Dear Anonymous , Thank you for your review. We apologize for the confusion caused by the fitting guide. Please note that fitting guides specific to each kit are always emailed to customers upon purchase. The guide on our website is for a different kit. If you have any further questions or concerns regarding your pole set, please do not hesitate to reach out to us via email. We are here to assist you. Sincerely, Curtain Pole Store sales@curtainpolestore.co.uk

Posted 1 week ago

“Product was poor quality and not good value for money. The parts did not fit together very well and required modification. The decorative finish was easily scratched. There were no instructions, either in the box or online. I would not recommend.”

Helpful Report

Posted 2 weeks ago

Dear Anonymous, Thank you for your review. We're sorry to hear about the issue you experienced with your order. We have not received any email from you regarding this matter. To assist you with a replacement or refund, please email us with your order number and images of the problem. Fitting instructions can be found on our website or within the email confirmation you received. Sincerely, Curtain Pole Store sales@curtainpolestore.co.uk

Posted 2 weeks ago

“I ordered two poles ON the 7/12/24 I am still waiting for parts a month on I wouldn't order from this company again terrible 🙃”

Helpful Report

Posted 2 months ago

“Feeling really disappointed with the service Finial was damaged it’s taken weeks to sort out”

Helpful Report

Posted 5 months ago

Hello Alison, The finial was replaced but as you were not happy with how this fitted with your pole set in terms of colour, we offered to replace the entire kit with a new one. But you refused this as the pople set had already been installed. This has left us with trying to match a finial to the batch number of the current order but you have not responded to our email on this. We can only go so far with helping. Your communication is vital to help resolve this asap. Please provide us with the batch number so we can get another finial out to you :) Kind regards, Sales team

Posted 5 months ago

“Recently bought a Speedy curtain pole for bay window. It’s utterly useless. Spent three hours trying to install it and it’s not fit for purpose - is going in the bin. Requested refund and received a very unhelpful response claiming it had been fitted incorrectly. Would not recommend buying from this site.”

Helpful Report

Posted 6 months ago

Hi Lucy, Thank you for your review. Sadly it was easily determined by your image that the pole set had been incorrectly installed. Your order was for the eyelet bay kit from the Speedy range. The image you supplied showed us that you had not bent the pole correctly in the serrated area and the join was also not in the centre. This unfortunately lead to the pole not being straight. We strongly advise using the fitting guide when installing all of our pole kits. As not following them will lead to the pole being unstable and not fittted correctly :( With warm regards, Sales team

Posted 6 months ago

“not helpfull been sent curtain pole one of the brackets did not fit it was made for a smaller size the pole would not go in I tried to contact them by telephone but got a recorded message saying send e-mail.I sent an e-mail and got a reply saying send proof to make a claim as though I was wrong also I had offered to send the wrong one back as it is no use to me. got nowhere just used two that did fit one each end will not bother with the supporting bracket I also sent the the batch number as requested but heard nothig from them”

Helpful Report

Posted 7 months ago

Hi Dennis, Thank you for your email. We have been waiting for an image to help us see the issue as this is required to support any claim made against an order that is faulty/damaged. You did advise you will provide this and to now see this review has confused us because a replacement can be sent but after we can see the supporting image. Please can you kindly supply this as soon as possible so we can help get this issue fixed for you. We work at a faster rate by email and so can offer a better support network. Phone calls do not always offer this as (with your case) we require images to help get problems resolved at a faster rate. Kind regards, Sales team

Posted 7 months ago

“Realy disapointed, considering the price the poll is not very secure it drops at the joints when you open and close the curtains, and the rings jump off the poll when opening and close all in all very disapointed”

Helpful Report

Posted 8 months ago

Hi Frank, We are sorry to see this review. The issue you are experiencing is not common and so we ask that you contact us by email to help resolve this matter. It could be that you are not using the correct weight and curtain type on the 28mm bay window set. Kind regards, Sales team

Posted 8 months ago

“Very poor quality, poles were bowed and discoloured. Would not recommend”

Helpful Report

Posted 10 months ago

Dear Dinah, Thank you for your review. We have resolved your order by replacing the pole. It is sad for to see that you have chosen to write a review despite us fixing the problem :( The only negative we can see is that it has taken a little longer to send the pole (48 hours in total) but this was down to stock not being available to send immediately. Kind regards, Sales team

Posted 10 months ago

“The pole is very small in diameter and looks cheap. Definitely not worth the money. Wish I had sent it back as found another after it had been put up.”

Helpful Report

Posted 1 year ago

Hello Christine, We are sorry to hear about this. The order you have placed with us is for one of our supreme range and had you communicated the issue to us by email we could have looked into the matter and offered an alternative product. Sometimes when a pole is installed it can look ugly against your interior. This is where we can help. We can advise you on which pole set will work against your room as this is important to get right before the purchase. If you wish to discuss this further, please email us. Kind regards, Sales team

Posted 1 year ago

“Very poor instructions and unusable pole. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello Zoe, We are sorry to read this review. There has been no contact from you regarding a return of the item and we are surprised to read that the pole is unusable. The instructions provided in the kit does advise on how to fix and assemble the kit, but if there is any confusion, we are available to help. Please email us for more information. Kind regards, Sales team

Posted 1 year ago

“I waited for the pole to arrive, as we had arranged for someone to fit it. It was a little late, so I needed to cancel. I was charged £20.00 return charge, and they still took a delivery charge from me. Would not recommend this company to anyone”

Helpful Report

Posted 1 year ago

Dear James, As you refused the order from the courier, this did incur a £20 refusal charge which we did communicate to you when you enquired. Unfortunately, refusal fees are automatically given to customers if there is a change of mind on the product since the courier charges for the order to be returned back to us. We advise of there being a 2-3 working day delivery timeframe on Speedy products and also encourage against booking a fitter until the order arrives. Kind regards, Sales team

Posted 1 year ago

“I'D ENCOURAGE EVERYONE TO THINK TWICE BEFORE USING THIS COMPANY!!! Initially I ordered Curtain poles for a bay window which arrived but were rusty. Agreed for a new set to be sent. I can commend them on their speedy delivery, however once again poles were rusty. This is where the nonsense began. After 2 sets of rusty poles had been delivered i decided to cut my losses, get a refund and go elsewhere. I communicated respectfully and politely with Manny who I later established runs this company. He advised me the errors were in relation to trainee staff working in the warehouse who had not been correctly trained. I was asked to get rid of the set of poles myself which I refused to do as its not a simple case of putting the poles outside to be collected. I was assured the poles would be collected by a courier. I was then asked to provide pictures of the rust on both sets of poles even though I had already provided pictures and was then told my refund would not be processed until the courier had taken receipt of the rusty poles even though they had told me to dispose of the first set myself. After communicating the whole time respectfully, I'd had enough and just wanted my refund so I could go elsewhere. When I said to Manny I would be sharing my experience He said I would be slandering his company which was the icing on the cake. I explained to Manny what slandering meant and that was essentially accusing me of making false allegations about his company and my experience which is completely out of order and untrue. I appreciate that he may not have understood the word and how to use it, but to say I was slandering his company is completely unacceptable. As of yet this whole ridiculous experience has gone on for over a month and Manny still hasn't refunded me my money. All I can say is think long and hard before you use this company.”

Helpful Report

Posted 1 year ago

Dear Neil, Thank you for your review. We tried our best to resolve the issue with you. Unfortunately the courier was unable to collect and we did struggle with this. Refunds are issued immediately once a collection is confirmed, however, in your case the collection never went ahead despite numerous attempts in arranging this. The reason why we worked hard tried to calm the situation down with yourself is because you were aggressive and this upset many team members working in the sales department. But we did not allow this to stop our support for you. You were refunded and so we advise that you check the correct bank for the refund. The poles should never have been sent as faulty. We apologized profusely for this and we tried our best to rectify the issue. Unfortunately, despite all of our efforts in staying in constant touch with you and explaining how the order went wrong (as some customers prefer honestly over lies) you were still aggressive towards us. We are grateful that the managing director managed to put an end to this with an immediate refund, apology email and agreeing that you can dispose the poles yourself as we could not find a courier to collect this, you were still unhappy with the outcome. The director politely reminded you the hard work us ladies put into helping you when you threatened a negative review. Have a lovely day. Kind regards, All the ladies from the sales team

Posted 1 year ago

“The pole were rusty and very bad condition”

Helpful Report

Posted 1 year ago

Dear Anonymous, We are sorry to hear this through your review. The pole set in your order should not have been received as rusty. We have received no communication from you to advise of this condition as a replacement or even a full refund would have been issued had you emailed in. We would strongly advise that you email us with the images. You have had the order for over 4 weeks and it is concerning for us to learn about the issue on the reviews page. Kind regards, Sales team

Posted 1 year ago

“Two weeks after ordering we have still not received the order”

Helpful Report

Posted 1 year ago

Dear Mandy, A delivery was attempted by the courier on the 9th of August and your order was placed with us over the weekend. You must not have been at home during this delivery attempt hence why you had no order. However, the courier should have delivered the following day if you had rescheduled this. From what we can see, you have already emailed in regarding this issue and we have worked hard to resolve this for you. We were only notified of your non-delivery a week after it had been dispatched. Had we known earlier we could have resolved this sooner and avoided you from writing this review. We are sorry that your order was not received but the courier did try to deliver and we have managed to get the order to you. Kind regards, Sales team

Posted 1 year ago

“Never received curtain pole”

Helpful Report

Posted 1 year ago

Dear Kevin, Thank you for your review. It is disappointing that we were not informed of the no order until you wrote this review. No delivery is very uncommon and we do tend to fix this quickly if customers email us to advise there has been no order. We will look into this matter and advise you by email. Kind regards, Sales team

Posted 1 year ago

“The poles were very scratched and had dents in them when they arrived, although they were well packed”

Helpful Report

Posted 1 year ago

Dear Christine, We are sorry to hear about this. As we have had no email to advise us of this issue, we have been unable to assist. Products should not be received in poor condition, and if they are, we replace them immediately. You have had the order since 14th April and with today being 28th April, we are disappointed that you have not made contact directly with us. Kind regards, Sales team

Posted 1 year ago

“Poor quality product”

Helpful Report

Posted 1 year ago

Dear Dan, Thank you for your review. We are sorry to hear this. As your order was for a entry level pole set priced at £83.99 Rolls Honister 35mm at 300cm, the price of this pole set is perfect for the product. If you can email us what exactly you are not pleased with, we can help advise you. Kind regards, Sales team

Posted 1 year ago

“I bought the bay window curtain pole and they are very poor quality! The connectors keep following apart bring down all the curtains! I have to glued them with super bonder to avoid dropping ! Don't buy it!!!”

Helpful Report

Posted 1 year ago

Dear Isabela, Thank you for your review. Unfortunately, you have not advised us about this by email as we could have helped! What you have described is unusual but it can happen if you have either not installed the 28mm bay kit properly or used the incorrect curtain weight on the pole. If you wish to discuss this further, please email us so we can help. The bay window kit you have purchased is our entry-level kit at £79.99 for the Universal 28mm 3-sided bay window in black. These can take only 11kg curtain weight. Kind regards, Sales team

Posted 1 year ago

“Purchased a flexible track for a 5 sided bay window. Track was far too inflexible and caused damage to decor trying to establish if it would fit. Complete waste of money and as it had been taken out packaging no refund available.”

Helpful Report

Posted 2 years ago

Dear Anonymous, Had you purchased the track from us we will accept the return as long as the packaging is fully intact and if you are within the returning period. Only under extreme circumstances that we refuse returns. It seems as though you have bought a track that is not advised to be used inside a bay and the product description on all tracks advises whether the track is bendable or not. Kind regards, Sales team

Posted 2 years ago

“Not good - doesn't look distressed - colour looks different to picture - too expensive to return.”

Helpful Report

Posted 2 years ago

Dear Anne, Thank you for your review. We are sorry to read this. Customers are encouraged to buy a sample before committing to the purchase as this enables you to view the colour. We understand that colours on the computer screen can look different to real life. We can see that you did not purchase a sample. Returns are not free of charge and we have offered you a chance to use our courier which is cheaper than using your own. We hope you are able to either use the order or contact us again for the return. Kindest regards, Sales team

Posted 2 years ago

Curtain Pole Store is rated 4.8 based on 3,037 reviews