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Curtain Pole Store Reviews

4.8 Rating 2,782 Reviews
95 %
of reviewers recommend Curtain Pole Store
Company Reviews Product Reviews
13
 Metrics Info
4.8
Based on 2,782 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Curtain Pole Store Reviews

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

Visit Website

Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
R Davies
Verified Buyer
“The pole I ordered was for a half bay window of total length 3 metres approx. With one support at the centre and the other two at the ends which is the only locations they could be placed, the pole on the 90 degree bend side droops under the curtain weight. Also the curtain rings stick at the bend fitting.”
Helpful Report
Posted 6 months ago
Dear Raymond, It sounds as though you have not placed the brackets correctly at the ends of the bay. These need to be spaced out at about 15 cm. This will help stabilize the pole. We have not advertised this pole set as suitable for 90-degree angled bays so this is why your rings are sticking. If you can follow our advice and come back to us by email that would be greatly appreciated. Kind regards, Sales team
Posted 6 months ago
S Ogilvie
Verified Buyer
“I wanted to order some longer Swish Supreme Glide wall brackets and an overlap set. I couldn't find these items on the site and the email reply I got said 'you are always willing to help - contact sales'. Which is what I did in the first place. You're closed now and it's a bank holiday weekend. If I knew that the longer brackets are not avaiIable, I could pack the shorter ones out. I cannot finish my customer's curtains without the track being fitted. I left phone numbers but no one called me back. Your phone number doesn't connect. Very disappointing and Uselss”
Helpful Report
Posted 7 months ago
Dear Susan, We are sorry that you felt this review was needed. The phone number is not currently active as the office is being renovated but we are available by email always. We are closed during weekends and bank holidays but that does not mean we do not respond once we are back. With tracks, we are restricted by their components. If you cannot find what you are looking for on our website, it generally means we do not sell them. Having looked through the emails, we cannot find any communication from you asking for longer brackets. We would have persuaded you not to purchase the track had we known what you were looking for. Kind regards, Sales team
Posted 7 months ago
Anonymous
Verified Buyer
“Delivery was prompt and product was good, but packaging was not robust enough to cope with transit. It arrived full of holes and was torn. One of the 2.5m curtain poles was slightly bent out of true.”
Helpful Report
Posted 1 year ago
Dear Anonymous Customer, We are sorry to see this. I can see there has been no communication from you to us regarding this issue. We do need to be contacted directly by customers if an issue has arisen from the courier regarding the order delivery. I can assure you all orders are packaged well when they leave the warehouse and if damage occurs after delivery we always replace them with little fuss. The hole in the parcel can happen during transit but all poles are packed inside a plastic box. Kind regards, Sales team
Posted 1 year ago
W Cordon
Verified Buyer
“My bay curtain pole set arrived promptly. However, it has been a disappointing purchase. My curtains get stuck passing around the bends and at times come off the passing rings. The pole looks very good but the design is not fit for purpose. It is a frustrating experience just to draw the curtains!”
Helpful Report
Posted 1 year ago
Dear Wendy, Thank you for your review. We have not received any email from you advising us of the issue. There can be several factors that stop the rings from gliding past the brackets and this is related to your curtain, not the pole itself. We advise you to contact us. Kind regards, Sales team
Posted 1 year ago
C Mason
Verified Buyer
“Unbelievable!! Told me to send for sample of pole I required (charged £2.50) and sent a set of rings!! Finally ordered pole plus extra rings and 1 extra bracket. Have received the bracket but still waiting for pole and rings when I had a mail telling me order was with their delivery people.”
Helpful Report
Posted 1 year ago
Hello Chris, Thank you for your review. We advertise clearly online that for our sample request service we will send you a ring for metal poles to help you view the colour. This is charged at £2.50 for metal samples because the cost of posting and materials has gone up. This charge was put in place to help us combat the rising cost of running this service. It is beneficial for customers to use this service if they want to avoid sending back a pole set they no longer want because the colour is not right. Returns are not free for charge and so the sample service is a great way of combating this issue. In your recent order 85069 your pole set is on a pre-order meaning you were aware this was not in stock at the time of you placing the order online. This will be sent to you once the pole is back in stock. Please check your emails as we can see we had emailed you detailing the date of arrival. This review is therefore unfair and we ask you revise this based on the factual information provided in this response. Kind regards, Sales team
Posted 1 year ago
Anonymous
Verified Buyer
“Needed a long pole and it came in to parts I found the screw to fixing the two together not adequate for the weight of the curtains which are not that heavy even with the central bracket it wasn’t really secure so not used .but no problem with ordering and delivery of pole .”
Helpful Report
Posted 1 year ago
Hello Anonymous, Thank you for taking the time to review us. We are sorry to hear about the bracket. We would advise checking the weight of your curtain as the pole set purchased will hold a max weight of 11kg. Also, the screws supplied in the kit may not be long enough for your plastered wall. You may need longer screws to help attach the bracket securely to the flat surface. If you can take the time to contact us by email we can help with this. Kindest regards, Sales team
Posted 1 year ago
R Ablitt
Verified Buyer
“Purchased a bay window ceiling fit curtain pole set. Was very grateful that this product existed as I was struggling to find a suitable set, however, the passing rings don't pass over the snake corner joints very easily at all, making the closure of the curtains very difficult. The ceiling brackets are also quite long, meaning even when hung on the lowest possible section of the tape, light spills over the tops of the curtains.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Good product let down by hopeless packaging and handling. Considered returning but product was usable, just”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Quite flimsy, not strong and just overall fairly disappointing for the price. We were hoping for a good quality set following recommendations to use you, but not sure if we can use again. Thanks.”
Helpful Report
Posted 2 years ago
Dear Anonymous, Thank you for rating us. Your order was placed for a 19mm pole set. These pole sets are best used with light curtains. The pole will only become flimsy if you are using curtains that are heaver than 5kg. You had paid £36.99 for a 240cm pole set. We recommend that you try a thicker pole for a firmer hold. Kind regards, Sales team
Posted 2 years ago
Anonymous
Verified Buyer
“The curtain poles came with no instructions at all. Normally you expect to get at least a simple sheet. E.g. bay window poles come with different brackets for end and middle but not obvious at all without any instructions. No screws were included with the brackets which is odd and inconvenient. Attempts to contact the store by telephone fail most of the time when no one is available or they cannot be bothered to answer for some reason. But person was helpful answering questions.”
Helpful Report
Posted 2 years ago
Hello Timothy, Thank you for your review. I am sorry to hear that you have tried to contact us by phone. The phone lines can become increasingly busy these days, and so we ask that you email in instead. That way you are guaranteed a response within 2 hours during the working day!. As your order was for a Speedy pole kit, these kits are made up and so the screws and wall plugs are posted separately. If you did not receive these, the best form of contact is via email. As we have had no contact form you it was assumed that you had received these. The fitting guide is on our website to help the environment against from not sending out paper copies. We hope you can appreciate this. Had we had some form of communication form you, we could have assisted you immediately with the fitting guide. Kind regards, Manny
Posted 2 years ago
D Thomas
Verified Buyer
“the pole came with no screws or a way to attach the finials which instead of having a tiny screw to secure it , it needed the smallest allen key ever. Really hard to source”
Helpful Report
Posted 2 years ago
Hello Debera, Thank you for taking the time to review us. I am sorry to hear about your order. All orders are supplied with screws, wall plugs and allen key. I can see no communication from you to us with regards to this matter as we could have easily sent these in the post. If you require any further assistance in this matter, please email us with your order number. Kind regards, Manny
Posted 2 years ago
Anonymous
Verified Buyer
“Please change your courier company! Failed to deliver twice.”
Helpful Report
Posted 2 years ago
Dear Customer, We completely emphasise with you and will relate your comment back to the courier. The courier in use are experiencing a few teething issues and we did manage to have your order delivered in good time after sending a replacement. We are a little disappointed by your score considering that we did our best to have this mattered resolved for you. We hope you are pleased with your purchase. Kind regards, Manny
Posted 2 years ago
C Curson
Verified Buyer
“Service was good, items delivered promptly. However the quality of the Universal 19mm metal curtain pole kit left a lot to be desired and although I have made use of them I can only suggest that others do not waste their money on such a shoddy product. The pole finials proved to need considerable work to get them to fit the pole. The rather precarious connection of the poles relies heavily on brackets I was obliged to buy to replace the flimsy items supplied with the kit and the curtain rings - well!!. I hope the foregoing comments go some way to help improve the quality of the products you stock.”
Helpful Report
Posted 2 years ago
Hello Carole, Thank you for your review in the order placed for the Universal 19mm pole set at 240 cm. Priced at £36.99 for a 240 cm pole, this product is one of our entry level pole sets. It is best to purchase this item if you have a budget to entertain. We do have other pole sets at 19mm which are considered to be our higher end products and if you were to replace your existing poles, we would recommend opting for a slightly higher priced pole. The Universal poles are great to have if you wish to enhance a window space at a low cost. The connector has to be placed inside the poles and the 3rd bracket is used to rest the 2 connected poles. The 19mm pole sets are to be used with light curtains and not medium or heavy weighted. The items supplied with this kit are designed to hold light weighted curtains only such as voiles or cotton curtains. We hope that this information helps. Kind regards, Sales team
Posted 2 years ago
Anonymous
Verified Buyer
“The curtain poles arrived in 2 sections which was not expected. The finials were not made of the same type of wood as the actual pole so the woods did not match”
Helpful Report
Posted 3 years ago
Dear |Customer, Thank you for taking the time to review us. Poles over 200 cm from the Swish brand are supplied in 2 pieces. Information on this is on the product description. We are sorry that you missed this when you selected the pole set. The finials should match the pole set and we can help you on this if you email us directly with an image to support your claim. Kind regards, Sales Team
Posted 3 years ago
Anonymous
Verified Buyer
“Rings on one of the poles were smashed on arrival . However delivery was very prompt”
Helpful Report
Posted 3 years ago
Dear Customer, Thank you for taking the time to review us. We are extremely sorry to hear that your rings were damaged upon arrival. An image is required along with your order number, if you can send these into us asap we can arrange for replacement rings on the next working day delivery slot. We have unfortunately not received any communication from you besides this anonymous review. Please get in touch with us so that we can help resolve this matter quickly for you. Kind regards, Curtain Pole Store
Posted 3 years ago
Anonymous
Verified Buyer
“It looks good but doesn’t work! Our curtains do not slide over or round the corner the only way we can close our curtains is with a ladder from the top and moving the rings by hand”
Helpful Report
Posted 3 years ago
B Murphy
Verified Buyer
“Poor quality plastic fittings to hold the poles together I had to improvise by adding washers to make stronger Very expensive purchase but lacking quality”
Helpful Report
Posted 3 years ago
Hello Brian, I am sorry to hear that you have experienced problems with your Swish bay window. We have received no communication from you to inform us of the issue which we could have easily replaced for you. Please email us if you wish to have this matter resolved. Kind regards, Curtain Pole Store
Posted 3 years ago
J MEIKLEJOHN
Verified Buyer
“The package was delivered damaged for the second time.”
Helpful Report
Posted 3 years ago
Hello John, We are sorry to hear that your parcel was damaged by the courier. Issues with parcel damage must be communicated to us by email followed by an image to help us view the damage and also send to the courier. Please help us by informing us first of this issue before you write a review. We hope that you are happy with the product. Kind regards, Curtain Pole Store
Posted 3 years ago
Anonymous
Verified Buyer
“The pole wasn't cheap and didn't come with any screws. Having asked for these, I received screws and plugs which ended up being far too short for a 3m pole and it promptly came straight out of the wall which we had to repair. Advertised as a single 3m pole but it isn't and the join is poor so that the pole sags a bit in the middle. As a result our curtains do not hang straight. Would not recommend.”
Helpful Report
Posted 3 years ago
Hello Kiera, Thank you for taking the time to review us with a negative score. I can see that you ordered the Speedy 35mm Antique Brass pole set in 300 cm. These are sold in 2 pieces and are supplied with a silver connector which has to be inserted inside the 2 poles. The outer seam should be rested upon the 3rd bracket supplied with the kit. The Speedy 35mm range is one of our best sellers as the price is extremely cheap compared to other 35mm brands we offer. You paid £81.99 for a 3m length pole set. Other pole set brands are priced at over £100 for this pole length. We sent you screws and wall plugs as these were missed from your order. If you are fixing to a brick wall you ideally need to use long length screws to help secure the screw into the brick. Our screws are best used against a wooden baton as the length of this will fix into place. I hope you can make the pole set work by following my recommendation. Kind regards, Paul
Posted 3 years ago
R Bradford
Verified Buyer
“I don't know what the store is like but the pole i received had fittings that were rusted and these had in turn stained the poles. They had obviously been stored somewhere damp.”
Helpful Report
Posted 4 years ago
Hello Ronald, Thank you for reviewing us. Your order had been supplied from our supplier and shipped directly from them. If there had been any issues with the product integrity, we expect customers to contact us directly with an image to support the problem. A replacement could have been arranged for you. If you can kindly email us (the first time we have heard about this is from this review) we can have your problem resolved. Kind regards, Manny
Posted 4 years ago
Curtain Pole Store is rated 4.8 based on 2,782 reviews
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