Curtain Pole Store Reviews

4.8 Rating 3,551 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 3,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

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Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 31st August 2025

J Mason

Curtain Pole Store 5 star review on 7th May 2025

G Haycock

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery very poor; still haven’t received the curtain pole. Chased XDP no response.”

Helpful Report

Posted 2 weeks ago

We are sorry to see this review, particularly as this is the first we have been made aware that you have not received your order. We have checked our correspondence and cannot find any email or message from you advising us of a delivery problem. Unfortunately, if you contact XDP directly but do not inform us that your order has not arrived, we have no way of knowing that there is an issue or an opportunity to resolve it for you. As the retailer, we are here to assist when a courier delivery does not go as expected. We would always encourage customers to contact us first before leaving a negative review, as in most cases we can investigate directly with the courier and work towards a resolution. Please contact us with your order number and we will be happy to look into the delivery for you.

Posted 1 week ago

“Dissappointed my 180cm curtain pole only came with only 28 loop retainers. On a curtain pole this lnegth there should be 32 or spares provided. When getting intouch with them by chat about this issue I did not recive any reply.”

Helpful Report

Posted 1 month ago

Hi James, Thank you for your review. Your 180cm track is correct with 28 gliders included. If you require additional gliders, they can be purchased separately, and we would be happy to supply them for you. Please get in touch with your order number if you would like to arrange this. Regarding our online chat, it may not always respond immediately, but our team will always follow up via email if you provide your contact information. Best regards, Curtain Pole Store

Posted 1 month ago

“I recently purchased a curtain pole from you and arranged for a tradesperson to install it, only to discover that it is faulty. The pre-drilled holes in the pole were not centred correctly, which has resulted in the finials sitting out of alignment by a lot! Given the amount I have paid for both the pole itself and the cost of professional installation, I find it completely unacceptable to be left with a finished result that looks substandard.”

Helpful Report

Posted 5 months ago

Dear Rachel, I am writing regarding the review you recently posted concerning the faulty curtain pole you received. We pride ourselves on the quality of our products and our efficiency in resolving issues. We regret that you chose to post a negative review before contacting us directly, as we would have acted immediately to provide a solution had we been made aware of the defect. Could you please reach out to us via email at sales@curtainpolestore.co.uk so we can discuss this further? We would like to resolve this for you as quickly as possible, including the possibility of a prompt replacement. Best regards, Manny

Posted 5 months ago

“Poor value for money I ordered the 5 sided bay window pole. The curtain doesn’t stay in place at the ends as there are no full rings at each end to hold it in place (despite reassurance from the company that it would). Today one of the plastic inserts that go inside the rings to help it slide around the pole has fallen off. We only fitted it a couple of weeks ago !”

Helpful Report

Posted 5 months ago

Dear Victoria, Thank you for your review regarding your recent order. In response to your comments, if the large ball finials were installed correctly, they should prevent the rings from falling off the ends of the pole. Regarding the plastic inserts, these typically only become detached if the kit is used for a tall window, which is a use case we advise against in our product description. For optimal performance, we recommend lifting and easing the curtains across the pole rather than pulling them downward, as dragging can affect the movement of the rings. It appears these issues may be related to the installation or operation of the product. To help us resolve this for you, please provide further information or photos of the setup. Best regards, Curtain Pole Store

Posted 5 months ago

“The end stops don’t work. Had to order closed c-rings to help.”

Helpful Report

Posted 9 months ago

Dear Dhiresh, Thank you for taking the time to leave a review. We are sorry to hear that you experienced difficulty with the end stops and felt you needed to order closed C-rings. We understand your frustration. We want to confirm that when the end stops are installed correctly, following the instructions and placing them as outlined in the image we provided, they should work effectively. We regret that our guidance may not have been clear enough for your installation. If you would like further assistance, please contact us directly. Sincerely, Curtain Pole Store

Posted 9 months ago

“A parcel was delivered on 28th October but it appeared to be damaged from the state of the packaging so I refused delivery and signed as such. I advised the company and asked for a replacement to be sent. The company replied that a replacement would be sent tomorrow, 29th October. Today 11th November, I am still waiting for it. On 4th November the Company wrote that they were investigating why DX had not delivered my pole but apart from a telephone call to ask me to confirm my address because DX had attempted a delivery at the wrong address where it was refused, they have not been in touch. I have asked for a refund but they have not responded.”

Helpful Report

Posted 10 months ago

Dear Maureen, Thank you for taking the time to leave a review. We sincerely apologize for the difficult experience you have had with your order and our courier service. We understand your frustration regarding the extended delivery delay. As we have discussed, this is an ongoing investigation with DX. We are genuinely sorry to see this negative review, considering our team has been in contact with you to provide updates on the progress of the investigation. To resolve this issue immediately and acknowledge the inconvenience caused by the delivery problems, we have processed a full refund for your order and have instructed DX to return the original shipment. We confirm that all of your emails were responded to promptly, and we are truly sorry that despite our communications, you are unhappy with the service you received. Sincerely, Curtain Pole Store

Posted 10 months ago

“Very poor curtain pole that I paid over £100 for. The fake effect wood marked at the first pull of the curtain ruining the pole. Do not buy this product”

Helpful Report

Posted 1 year ago

Dear Marie, Thank you for your review. We've requested images and an email from you to help us understand the issue. We're keen to see the problems you're experiencing with our entry-level Woodline pole set in Light Oak. We appreciate you taking the time to review us, and we would also appreciate you sending us an email with more details. Kind regards, Sales Team

Posted 1 year ago

“You wanted to charge a v large amount of money to send my pole to Aberdeenshire under the excuse that we live in a remote area ie the Highlands of Scotland.We don't live in the Highlands!! Look up your maps.You have lost a sale because of your greed.Many other companies manage to deliver with a normal charge or even free.”

Helpful Report

Posted 1 year ago

Dear Moira Lind, Thank you for taking the time to leave a review. We understand your concern regarding the delivery charges to your postcode, AB51 0AS. The courier service, Speedy Products, levies a £40 fee for deliveries to this area. As your order included a payment of £7.95 for shipping, the outstanding balance of £32.05 would need to be covered, which unfortunately we are unable to absorb within the current order cost. Please be assured that this situation is not a matter of greed on our part. We sincerely regret that your order had to be cancelled and hope you can find another company that can accommodate the delivery cost to your location. Yours sincerely, Curtain Pole Store

Posted 1 year ago

“Parts missing”

Helpful Report

Posted 1 year ago

Dear Mr. Roche, We are disappointed to read your recent review and learn that certain parts were missing from your order. We also note with regret that we were not given the opportunity to address this issue directly before your feedback was communicated through this platform. We have not received any email correspondence from you regarding missing components, which is a matter we take very seriously. Should you be willing to provide further details regarding the missing parts via email, we would be pleased to resolve this matter for you promptly. Sincerely, Curtain Pole Store

Posted 1 year ago

“Poles sent without instructions. Instructions on website (found with some difficulty) say that seven fittings are required. Only five fittings sent as part of the package”

Helpful Report

Posted 1 year ago

Dear Anonymous , Thank you for your review. We apologize for the confusion caused by the fitting guide. Please note that fitting guides specific to each kit are always emailed to customers upon purchase. The guide on our website is for a different kit. If you have any further questions or concerns regarding your pole set, please do not hesitate to reach out to us via email. We are here to assist you. Sincerely, Curtain Pole Store sales@curtainpolestore.co.uk

Posted 1 year ago

“Product was poor quality and not good value for money. The parts did not fit together very well and required modification. The decorative finish was easily scratched. There were no instructions, either in the box or online. I would not recommend.”

Helpful Report

Posted 1 year ago

Dear Anonymous, Thank you for your review. We're sorry to hear about the issue you experienced with your order. We have not received any email from you regarding this matter. To assist you with a replacement or refund, please email us with your order number and images of the problem. Fitting instructions can be found on our website or within the email confirmation you received. Sincerely, Curtain Pole Store sales@curtainpolestore.co.uk

Posted 1 year ago

“I ordered two poles ON the 7/12/24 I am still waiting for parts a month on I wouldn't order from this company again terrible 🙃”

Helpful Report

Posted 1 year ago

“Feeling really disappointed with the service Finial was damaged it’s taken weeks to sort out”

Helpful Report

Posted 1 year ago

Hello Alison, The finial was replaced but as you were not happy with how this fitted with your pole set in terms of colour, we offered to replace the entire kit with a new one. But you refused this as the pople set had already been installed. This has left us with trying to match a finial to the batch number of the current order but you have not responded to our email on this. We can only go so far with helping. Your communication is vital to help resolve this asap. Please provide us with the batch number so we can get another finial out to you :) Kind regards, Sales team

Posted 1 year ago

“Recently bought a Speedy curtain pole for bay window. It’s utterly useless. Spent three hours trying to install it and it’s not fit for purpose - is going in the bin. Requested refund and received a very unhelpful response claiming it had been fitted incorrectly. Would not recommend buying from this site.”

Helpful Report

Posted 2 years ago

Hi Lucy, Thank you for your review. Sadly it was easily determined by your image that the pole set had been incorrectly installed. Your order was for the eyelet bay kit from the Speedy range. The image you supplied showed us that you had not bent the pole correctly in the serrated area and the join was also not in the centre. This unfortunately lead to the pole not being straight. We strongly advise using the fitting guide when installing all of our pole kits. As not following them will lead to the pole being unstable and not fittted correctly :( With warm regards, Sales team

Posted 2 years ago

“not helpfull been sent curtain pole one of the brackets did not fit it was made for a smaller size the pole would not go in I tried to contact them by telephone but got a recorded message saying send e-mail.I sent an e-mail and got a reply saying send proof to make a claim as though I was wrong also I had offered to send the wrong one back as it is no use to me. got nowhere just used two that did fit one each end will not bother with the supporting bracket I also sent the the batch number as requested but heard nothig from them”

Helpful Report

Posted 2 years ago

Hi Dennis, Thank you for your email. We have been waiting for an image to help us see the issue as this is required to support any claim made against an order that is faulty/damaged. You did advise you will provide this and to now see this review has confused us because a replacement can be sent but after we can see the supporting image. Please can you kindly supply this as soon as possible so we can help get this issue fixed for you. We work at a faster rate by email and so can offer a better support network. Phone calls do not always offer this as (with your case) we require images to help get problems resolved at a faster rate. Kind regards, Sales team

Posted 2 years ago

“Realy disapointed, considering the price the poll is not very secure it drops at the joints when you open and close the curtains, and the rings jump off the poll when opening and close all in all very disapointed”

Helpful Report

Posted 2 years ago

Hi Frank, We are sorry to see this review. The issue you are experiencing is not common and so we ask that you contact us by email to help resolve this matter. It could be that you are not using the correct weight and curtain type on the 28mm bay window set. Kind regards, Sales team

Posted 2 years ago

“Very poor quality, poles were bowed and discoloured. Would not recommend”

Helpful Report

Posted 2 years ago

Dear Dinah, Thank you for your review. We have resolved your order by replacing the pole. It is sad for to see that you have chosen to write a review despite us fixing the problem :( The only negative we can see is that it has taken a little longer to send the pole (48 hours in total) but this was down to stock not being available to send immediately. Kind regards, Sales team

Posted 2 years ago

“The pole is very small in diameter and looks cheap. Definitely not worth the money. Wish I had sent it back as found another after it had been put up.”

Helpful Report

Posted 2 years ago

Hello Christine, We are sorry to hear about this. The order you have placed with us is for one of our supreme range and had you communicated the issue to us by email we could have looked into the matter and offered an alternative product. Sometimes when a pole is installed it can look ugly against your interior. This is where we can help. We can advise you on which pole set will work against your room as this is important to get right before the purchase. If you wish to discuss this further, please email us. Kind regards, Sales team

Posted 2 years ago

“Very poor instructions and unusable pole. Very disappointed.”

Helpful Report

Posted 2 years ago

Hello Zoe, We are sorry to read this review. There has been no contact from you regarding a return of the item and we are surprised to read that the pole is unusable. The instructions provided in the kit does advise on how to fix and assemble the kit, but if there is any confusion, we are available to help. Please email us for more information. Kind regards, Sales team

Posted 2 years ago

“I waited for the pole to arrive, as we had arranged for someone to fit it. It was a little late, so I needed to cancel. I was charged £20.00 return charge, and they still took a delivery charge from me. Would not recommend this company to anyone”

Helpful Report

Posted 2 years ago

Dear James, As you refused the order from the courier, this did incur a £20 refusal charge which we did communicate to you when you enquired. Unfortunately, refusal fees are automatically given to customers if there is a change of mind on the product since the courier charges for the order to be returned back to us. We advise of there being a 2-3 working day delivery timeframe on Speedy products and also encourage against booking a fitter until the order arrives. Kind regards, Sales team

Posted 2 years ago

Curtain Pole Store is rated 4.8 based on 3,551 reviews