“Not good - doesn't look distressed - colour looks different to picture - too expensive to return.”

Posted 2 years ago

Dear Anne, Thank you for your review. We are sorry to read this. Customers are encouraged to buy a sample before committing to the purchase as this enables you to view the colour. We understand that colours on the computer screen can look different to real life. We can see that you did not purchase a sample. Returns are not free of charge and we have offered you a chance to use our courier which is cheaper than using your own. We hope you are able to either use the order or contact us again for the return. Kindest regards, Sales team

Posted 2 years ago

“I still cannot return this item despite repeated attempts to make email contact. I cannot call on the phone and have a curtain like that is not suitable that I cannot return, please help !”

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Posted 3 years ago

“STILL AWAITING DELIVERY NOBODY ANSWERS THE PHONE”

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Posted 3 years ago

Dear Harvey, The order has been noted as delivered on the 25th of November. As there has been no email or voicemail message left by you, this non-delivery was not pricked up until now after your review. We kindly request that customers allow us time to fully investigate their claims before issuing a review. We can now see that today you have emailed in after rating us, we will now look into this for you. Kind regards, Manny

Posted 3 years ago

“Communication good at first, then a stupid, lazy courier failed to deliver. The store were extremely slow to chase, didn’t seem bothered at all, until they realised I was less than happy! I nearly cancelled the order as the second pole went missing in transit…. I couldn’t believe they were using the same courier again and not expediting the original order, using eg Royal Mail next day delivery. Less than impressed, the order finally arrived more than a week later.”

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Posted 3 years ago

Dear Judi, Thank you for your review. The order failed delivery originally as you were not home to assist the driver with directions to your house. The driver was unable to use the narrow lane due to the size of his van. You did not cooperate well with him to help have the order delivered. We then stepped in to have the order delivered to a more accessible location i.e. your workplace. However, whilst trying to organise this the pole set went out of stock (due to the high demand) and so we had to wait for the original "failed" order to be returned to us before having this resent. We were trying our best to have this resolved for you. Failed deliveries as an outcome of the customer not cooperating with the delivery company, can, unfortunately, take a little longer for us to quickly resolve. Faster replacements can be sent when an order is damaged or is faulty. Customers need to be available on the delivery days to assist courier drivers, especially if your location has restricted access. We are disappointed by your review as we did everything we could to have your order finally delivered. Kind regards, Sales team

Posted 3 years ago

“Purchase a curtain pole for my bay window. It’s absolutely rubbish! Cost over £100.00 and it awful. Marks on the pole. Very bulky and the Curtain doesn’t move around the track easily. Complete waste of money!”

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Posted 3 years ago

Dear Customer, Thank you for your review. You have ordered a bay pole metal pole set, not a track?. The size is 28mm and should not bulky as our 35mm. We have had no contact from you regarding this issue. The issue with rings not gliding across the pole will be caused by the incorrect ring alignment caused by your curtain. Either you have not used the correct weight curtain for this 28mm set, we advise using 11kg max, or you have not placed the hooks correctly, we advise using the top part of the curtain tab. Many reasons concerning the curtain, not the pole can cause the rings to snatch at the brackets. Please get in touch with us directly. Kind regards, Sales team

Posted 3 years ago

“Waited nearly a week for delivery of a few curtain pole rings. Delivery change seemed excessive at nearly £8”

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Posted 3 years ago

“I recieved my order but the brackets and rings were missing. I've emailed you 3 times and no reply. Very disappointed, would not recommend you 😒”

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Posted 3 years ago

Hello Maxene, Thank you for reviewing us. We are sorry to hear about the issue described. Unfortunately, since we have received no communication from you regarding the loss of the items in your order, this matter has only been brought to our attention via this review. Had we received the email, or a phone call your order would have been resolved quickly. With your order being a bay window at 28mm, the brackets and rings are always posted separately, and I can see that we emailed this information to you prior to sending the order. Please contact us by phone and ask for Manny. This will be dealt with urgent attention. Kind regards, Sales team

Posted 3 years ago

“Ordered a satin silver curtain pole for bay window which I got and then few days later received the fittings which were all antique brass and recieved the wall fitting rather than the ordered ceiling fixtures.”

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Posted 3 years ago

Dear Anonymous, Thank you for your review. After checking your order number, I can see that your order was sent incorrectly due to a picking error. We apologise for this and have already collected your order for a full refund. The brackets sold in the Speedy bay window kits are not advertised as ceiling fixed. They are all wall fixed brackets. Kind regards, Sales team

Posted 3 years ago

“I have only given one star because I have tried several times by phone and emails and have had no reply there were bits missing from the curtain pole that I had to go out and buy, also I am trying to purchase additional parts but can’t contact anyone,”

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Posted 4 years ago

Hello Kim, I am sorry that you feel a 1 star is appropriate for us. If you have emailed in this morning, we will aim to respond within 3 hours. The same will apply with voicemail messages. I am sorry if you are unable to wait for us to respond . We have experienced a high volume of orders and queries and we will do our best to get through these as quickly as possible. Please can you allow us the time to respond to your query. We have asked you to revise this review in response to our email to your query. Only 1 voicemail message and email has been picked up from you since this morning. Kind regards, Curtain Pole Store

Posted 4 years ago

“Issue with curtain holdbacks and parts missing difficult getting them to sort out you even got in contact with the supplier and feedback was nothing missing had to chase and explain again you then said you had received an email from the supplier saying I was correct and then forwarded the missing item I left 4 messages without a call back excuse was working from home but someone should be checking”

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Posted 4 years ago

Hello John, Thank you for your review. We appreciate that you had trouble getting in touch with us by phone. As explained, due to Covid-19 we are all working from home and not all phone calls are being answered due to restriction on the number of workers available to work. The best form of contact is by email. Your wife initially contacted us and gave the wrong information on the issue with your hold backs. We acted on this information and gave you feedback that there was no action required on our side. It was only when your phone call was answered and you explained fully what the problem was, that we were able to help and quickly resolve the issue. We are all working hard and to the best of our ability. I am sorry that you feel we let you down based on our first attempt to help you. Kind regards, Curtain Pole Store

Posted 4 years ago

“I ordered an antique brass curtain track. I had found it much cheaper elsewhere but there was a long wait so I decided to go with the curtain pole store. However, I then got an email saying the product was out of stock. I was offered a longer track instead "at no extra cost". However, this would mean I would have to buy a small saw to cut it to size and then dispose of 1 metre of track. When I asked for a discount for the inconvenience they were adamant that they had already given me a discount! When, in fact, I would have saved over £10 by buying the item from another online retailer! My advice, check that the item is really available and compare with other suppliers!”

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Posted 4 years ago

Hello there, Thank you for taking the time to review us. As your order was out of stock due to a high demand of the curtain track as ordered, we offered you a longer length of track at our expense. This was so you could receive the order sooner without having to wait for the current out of stock order and also we didn't want to disappoint you. You asked us for a further discount on the longer length track to which we had to decline. As a goodwill gesture, we always offer an alternative product which is always more dearer than what has been ordered, hoping to make the order work. No other customer has asked for further reduction on a longer length pole or track. Most customers are delighted to have been offered this so I am disappointed that you felt the need to review us with a negative review as you were clearly upset by my gesture of offering an expensive product. We tried to help and unfortunately because we declined your further discount, you reacted with a negative review. Being a small company we cannot always offer discounts to orders which we are happy to offer an alternative which is slightly dearer to the current order. I'm sorry that you felt upset by this. I hope you stay safe during these unprecedented times with Covid-19. Kind regards, Manny

Posted 4 years ago

“still waiting for a delivery”

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Posted 5 years ago

Hello Didar, Thank you for your review. As you will know we are facing difficult and unprecedented times with the Covid-19 pandemic. Your order was despatched within 48 hours of placing the order and we hoped that the courier would deliver to you before the bank holiday weekend. You had emailed us on 14-04 for an update to which we responded with an apology and assured you that we will have an update from the courier. I fully understand your frustration with the delivery, but all we ask is for customers to allow time for orders to reach them. We do all we can to despatch orders on time but then rely heavily on the courier to deliver. Reviews are sent automatically to customers and so we ask that you refrain from reviewing us until we have resolved your issue. The courier we are using are working extremely hard with a low number of drivers. Please show some support and empathy towards those of us who are leaving home to keep the economy going. Negative reviews such as yours only dampens our moral. Unless you are planning a holiday anytime soon during lock down, please allow time for the order to reach you. Kind regards, Manny

Posted 5 years ago

“We haven't had it yet!!”

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Posted 5 years ago

Hello Louise, Thank you for your negative review. Considering that we are working with a limited number of employees (due to the Covid-19 lock down) we managed to get your order out on 7th April. I am sorry that the courier has not yet delivered your order despite all efforts of us trying to have this over to you before the bank holiday weekend. As you will know, many of us are not self isolating at home as we have to leave the house to work and run our small businesses. If we chose to stay at home there will be no business to run on our return, after lock down. Negative reviews at a time like this does make us feel upset and also affects our confidence, as we all have worked extremely hard during hard times such as the last 3 weeks. We had 30 team members with us before March 23rd and we are now down to 8. So the 8 of us are dealing with the same number of orders and I am sorry that we have failed you. The courier has your order and we will do everything we can to see that your order is delivered. At times like this we just hope customers are not too quick to judge us and just offer a little support and patience. Only a few customers are in the same situation as yourself whereby the courier has not yet delivered, but these customers have been extremely supportive as they understand the courier will not have many drivers to deliver orders. However, other orders have been delivered successfully within 48 hours of being despatched. Negative reviews like you have given us will only gives us more of reason to prove customers wrong. We do care and we work hard despite the fear of potentially falling victim to Covid-19. Stay safe. Kind regards, Manny

Posted 5 years ago

“Delivered in the shed. By a cheap courier and won’t refund for this. Then wonder why you are annoyed when they accuse you of receiving an order They couldn’t be bothered to deliver properly. Customer service no help what so ever. Not worth it, if your order goes array they do absolutely nothing.”

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Posted 5 years ago

Hello Rose, I do not usually respond personally to reviews, but feel that in your case I have to as customers need to know the type of customer we were dealing with. This customer used bad language throughout her emails to me and at no point showed any respect despite me trying hard to help her. The courier named DX delivered the order to her shed. We accepted that this was of inconvenience as the driver did not leave a card. However, despite me trying relentlessly to find out what had happened to this customers order, she endlessly emailed me with aggressive language. At no point did this customer remain calm and allow me to find out from the courier what had happened to her order. The courier emailed within an hour to inform that her order was left in the shed and the customer had been contacted by phone to inform of the situation. The courier has apologised for the drivers action and we have asked them to look into this matter as no driver should leave any orders without the consent of customers. The problem we had with Rose was her poor language and inappropriate behavior throughout this ordeal, which unfortunately lasted over 21 emails. We will not publish the emails on here but do advise that any customer who feels that any sales representative should be spoken to in an aggressive way, will not be tolerated. Despite Rose's inappropriate behavior, we remained professional and solved her query within 4 hours. No further contact has been kindly requested from Rose. Kind regards, Manny

Posted 5 years ago

“Very nasty curtain pole for bay window with return. Catches on the corners and not substantial enough for my curtains”

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Posted 5 years ago

Hello Nancy Wells, Your review has caught our attention. If you are having problems with your bay pole set, you can send in images to help us view how you have installed this.Rings catch on corner joints if either the brackets have been placed too close to the corner joints or if you have used heavy weighted curtains. I can see that you have purchased our 28 mm pole set which is best used against 11 kg curtain weight only. We have sold over a thousand units of the Speedy bay pole sets and the issue you have experienced is common when the installation has not been done correctly.If you wish to seek expert advice on the installation, please email. We find that many customers prefer to avenge their frustration on our reviews page instead of giving us a chance to help. Please allow us to help you. Kind regards, Curtain Pole Store

Posted 5 years ago

“ordered brass finials, one finial did not fit my pole so sent them back promptly for a full refund. I HAD TO PAY THE POSTAGE TO SEND THEM BACK AND NOW THEY ARE SAYING I HAVE SCRATCHED A FINIAL WHICH I HAVE NOT AND THEY WANT ME TO SEND A PHOTO OF MY CURTAIN POLE AND ARE REFUSING TO GIVE ME MY MONEY BACK. DREADFUL CUSTOMER SERVICE. THREATENING BEHAVIOUR AND I WOULD NOT RECOMMEND THIS COMPANY.”

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Posted 6 years ago

Hello Susan, Thank you for your review. It is part of our policy to question the reasoning for customers wanting to return orders. Your complaint was the finial did not fit your pole. The finial you had purchased was of a 28mm diameter. When I questioned you about your pole diameter you told me to go away! In my opinion, your behaviour has highly threatening and uncooperative. This is the reason why we asked you to return the order at your own cost as you failed to provide the information we requested. After receiving your order we found that 1 finial had a scratch. We gave you yet another chance to provide us further information about the diameter of the pole used and at no point accuse you of tampering with the product. .To which your response was very aggressive. Curtain Pole Store does not tolerate any aggressive behaviour. We try to help customers as much as we can. Your order will be refunded as we would prefer not to deal with customers who portray intimidating and aggressive behaviour. Kind Regards, Manny

Posted 6 years ago

“Badly run company our order took 16 days to arrive instead of the 6 days advised after allot of emails and phone calls to a not very helpfull woman who couldn't even get my name right we where given a different product to the one originally ordered. I would NOT recommend anybody to this company!!!!!!!”

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Posted 6 years ago

Hello Mrs Steel, Thank you for taking the time to review us. I can see from the records that you was contacted on two separate occasions to inform you of the delay. You did originally order a product that was out of stock and our website did inform you of this. We are sorry that you did not pick up on this when you placed the order. Also, the courier had let us down with your order which is why we sent out an alternative (higher in price and quality) product to make up the bad service from the courier and to also not let you down yet again. The sales team are here to help you and they did keep you and your husband informed at all times. However, we still understand your frustration but also we did do our best to help the situation. Not all orders go through as perfectly as we would like due to other services letting us down. For future reference please check the website for out of stock orders as the pre-order option is a good indication to inform you that a product is out of stock. Kind regards, Curtain Pole Store

Posted 6 years ago

“Not put the curtain pole up yet as we are moving soon how ever the poles arrived in a very poor state as you can see in the picture we just hope all will go together apart from the paint damage to the wooden pole and dings to the metal one we haven't found anything else but we have not unpacked it probably.”

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Posted 6 years ago

Hello Heath, Thank you for reviewing us. May I please request that you get in touch with a member of our team regarding the delivery of your order. There has been no contact from you about the order. Unfortunately we have little control over how our courier delivers our orders, but we do have control over sending out replacement poles for damaged orders and take up the issue ourselves with the courier. If you contact us immediately we can help resolve the issue. Kind Regards, Curtain Pole Store

Posted 6 years ago

“despite the quality of colour being a good match and the delivery from ordering being timely, the purchased Finials could not be fitted onto the poles. This despite the poles and the finials being of the same manufacture i.e. speedy ltd. With careful engineering skills I managed to reduce the diameter of the poles sufficient to allow the finials to be fitted, but many people may not have similar skills or tools to accomplish this. This is my first bad experience as previous purchases were fine. Something you may wish to double check on?”

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Posted 6 years ago

Hello Alistair, Thank you for taking the time to review us. I have checked your order with us and you have only purchased rings and brackets. There is no pole set with finials from us. Maybe you have confused us with another company from where you have purchased the pole set. If you are wanting a matching pole set with your rings and brackets please get in touch. Kind Regards, Curtain Pole Store

Posted 6 years ago

“Poor customer service, no exchange available. You bought it, if it’s wrong, that’s down to you was the attitude. £30 to return by courier. Unimpressed”

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Posted 6 years ago

Hello Louise, We are sorry to hear that you are upset by our returns policy. We do advise that all customers take care when ordering our products and we do have easy to use guides on our website to help you measure correctly. We do not offer an exchange service (as explained to you in the email) as we have found that this does not work effectively with returns. It is easier for customers to replace orders correctly online and to return the incorrect orders separately. We also offer a sample service for most wooden pole sets to help view the colour before committing to a purchase. We will work out a more effective way to help customers measure windows correctly before they commit to a purchase. Thank you for highlighting this. Kind Regards, Curtain Pole Store

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Curtain Pole Store Reviews