Curtain Pole Store Reviews

4.8 Rating 3,566 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 3,566 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

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Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 31st August 2025

J Mason

Curtain Pole Store 5 star review on 7th May 2025

G Haycock

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a frosted trumpet ended pole and got sent one without the frost on it was quite disappointing as that was the one I originally wanted and didn't have time to send it back”

Helpful Report

Posted 5 days ago

“I was pretty disappointed with my purchase. I bought the Silent Gliss 6840 Uncorded Aluminium White Curtain Track. It was expensive and I ordered the recommended brackets. I admit I don’t know much about curtain poles and perhaps should have read the description more closely, but I wasn’t expecting the brackets to be so visible, and there was nothing in the pictures to suggest they would look like they do. The dark inside of the track also shows up in a way that looks cheap and doesn’t blend in. All in all, not happy at all.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We are sorry to hear that you are disappointed with the appearance of your Silent Gliss 6840 track. As you have acknowledged in your review, the product description may not have been read as closely as it could have been before ordering. With specialist made-to-measure curtain systems, we always recommend reviewing the product information and specifications carefully before purchase. We would also like to clarify your comment regarding the “recommended brackets.” We did not personally recommend or select these brackets for your installation. The track is available with different compatible bracket options, and the bracket option supplied was the one selected when the order was placed. Silent Gliss is a premium specialist curtain track manufacturer, and the 6840 is designed around quality, strength and smooth curtain operation. The brackets are functional components of the system and, depending on the installation position and viewing angle, may remain visible. We appreciate that aesthetically this may not be what you personally expected. However, this does not mean that the track is cheaply manufactured or that there is a fault with the product. If appearance or bracket visibility is particularly important, we are always happy to provide advice before an order is placed. We would much rather a customer contact us with any uncertainty so that we can discuss the available options before a made-to-measure product is manufactured. We are therefore disappointed that the product has received a negative review based largely on aesthetic expectations, particularly when no advice regarding the bracket choice was sought from us before ordering and you acknowledge that the product information may not have been reviewed closely. Nevertheless, we appreciate your feedback and are sorry that the finished appearance was not what you had anticipated.

Posted 3 weeks ago

“Ordered 494cm legth of track. Arrived slightly damaged. You sent a replacement telling me to dispose of original. I didnt want replacent because despite slight damage, it was usable and we didnt have time to wait for replacement. I now have two 5 metres heavy cardboard tubes and a perfectly good piece of 494cm track clogging up my garage. Just gonna go to waste.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are a little disappointed by your comments, as the actions we took were intended to resolve the issue quickly and minimise inconvenience to you. You contacted us to advise that your 494cm made-to-measure track had arrived damaged. Rather than asking you to package and return an almost 5-metre-long track, we arranged a replacement and advised that you could dispose of the damaged original. This was intended to save you the considerable inconvenience of having to arrange the return of such a large item. We appreciate that you subsequently decided the original track was usable and that you no longer required the replacement. Had we known this before the replacement was dispatched, we could have discussed the available options with you. We are also sorry that you are now left with packaging to dispose of. Unfortunately, a track of almost five metres requires substantial protective packaging to transport it safely. When a customer reports an item as damaged, our priority is to put the matter right, and in this instance we supplied a complete replacement without requiring the damaged track to be returned. We are therefore sorry that our attempt to resolve the original problem promptly has ultimately left you dissatisfied. Curtain Pole Store

Posted 1 month ago

“The pole is not as sturdy as I expected. Disappointed with the quality. One of the rings was damaged”

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Posted 3 months ago

Dear Carolyn, Thank you for your review. We are sorry to hear about your experience. The 210cm, 35mm diameter pole is a single-piece unit that is supplied with two brackets; however, if your curtains exceed the recommended weight, a third bracket is advised to ensure it remains sturdy. Regarding the damaged ring, we would be happy to provide a replacement for you. Please email with a photo of the damaged item so that we can assist you further. Best regards, Curtain Pole Store

Posted 3 months ago

“The look is good, but the brackets do not allow the curtains to open and close easily, We have tried everythig to get these to glide easily but the passing rings do not work efficiantly. very disapointed with the bay window curtain pole. Any top tips welcome Thanks”

Helpful Report

Posted 3 months ago

Dear Nellie, We appreciate your feedback, though we would have welcomed the opportunity to address these concerns with you directly before a review was posted. To help us resolve the issue with your bay window curtain pole, please contact us directly with your order number. There are several reasons why passing rings may not glide smoothly, and we would like to gather more information to determine the cause and provide a solution. We look forward to hearing from you so we can assist further. Kind regards, Sales Team Curtain Pole Store

Posted 3 months ago

“I was missing the screws and raw plugs for part of my order.”

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Posted 5 months ago

Dear Daniel, Thank you for your review regarding your recent order, ID 129508. We would like to clarify that our 35mm pole sets are not supplied with screws and wall plugs. This information is outlined within the product description on our website prior to purchase. While we appreciate all feedback, we feel that this particular point may not fully reflect the service provided, as the details were made available in advance. If there is anything further we can assist you with, please do not hesitate to get in touch. Best regards, Curtain Pole Store

Posted 5 months ago

“Pole was decent but the joiner was for all intents and purposes useless. We still need to find a solution. The whole pole collapsed in the middle where joined.”

Helpful Report

Posted 7 months ago

Dear Ceile, It is disappointing that you chose to write this review without contacting us first. It appears the pole may not have been installed correctly. The joiner must be inserted inside the two poles, and the seam should then rest on the third bracket. If the pole has been cut and joined correctly, the middle seam will be hidden and fully supported. Best regards, Curtain Pole Store

Posted 7 months ago

“Dispatch was quick but product was poor quality given the price point. We bought a similar rail from a different place at a slight higher price which came with plastic bending guides so the rail did not distort when bent at right angles. This product would benefit from those”

Helpful Report

Posted 10 months ago

“They don't answer the phone. Not much point having a number really, probably just there for Google. Product clearly wasn't designed to bend both ways. Didn't work. Had to remove cord and use as a standard rail in the end. Disappointing.”

Helpful Report

Posted 10 months ago

Dear Arif, We are sorry to read your recent review. Regarding the issue with contacting us, our phone line clearly advises customers to send an email for all inquiries. Since we have no record of an email attempt from you, we apologize that you may have misunderstood the instructions provided via our phone system. As for the track, we want to clarify that this product is not designed to bend in both directions, nor is it advertised as such on our website. If you would like to discuss this further, please respond to this email address (sales@curtainpolestore.co.uk) with more details regarding the specific track you purchased (Order ID 123191). Sincerely, Curtain Pole Store

Posted 10 months ago

“Not impressed with the operation of the pole. The D rings do not glide over the brackets as stated, and tend to fall off when going over them. The plastic linings sometimes come off as a result and a few of them have broken! Not a great design.”

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Posted 10 months ago

“Curtain pole store in themselves were fine and sorted out missing parcel problems quickly. The courier company however are not good. Missing parcels, the tracking link is uninformative, and unable to make delivery alterations, claimed parcel signed for and was not”

Helpful Report

Posted 1 year ago

Dear Natalie, We are surprised that despite our efforts in resolving your issue, you have given us a negative review :( The issue you experienced was with the courier, and we advised you that despite the problem with them, we were at hand to quickly resolve the problem, which I believe we did. We ensured the order was resent and delivered the next day after you informed us of a non-delivery. We understand that issues with courier services can occur, and we appreciate you acknowledging our quick response in resolving the problem with your missing parcel. We always aim to act swiftly to address such issues for our customers. Kind regards, Manny

Posted 1 year ago

“This item was described as ceiling fix but it isn't - by the time the bracket is fixed it's a good quarter inch off the ceiling and this lets a lot of light in. We will have to buy a strip to fit behind the rail to fill the gap to make a decent finish. It's not cheap although it looks it. But it is cheaper than similar items on the market. But maybe they do what they say on the tin.”

Helpful Report

Posted 1 year ago

Dear Anonymous, Thank you for your email and for bringing this matter to our attention. Could you please contact us via email and provide an image illustrating how the Silent Gliss 6840 track has been installed? It is possible that the installation was not performed correctly. We note your feedback regarding the perceived quality and the presence of a gap. As Silent Gliss is a prestigious brand, we are concerned by these observations. We also wonder if the ceiling in question might be uneven, which could account for the gap. Furthermore, Silent Gliss tracks are a prestigious brand. Please note that selecting standard accessories may not result in the same high-quality aesthetic as would be achieved with more premium options. We look forward to your response and assisting you further. Kind regards, Sales team Curtain Pole Store Edited 14th May- Thank you for your second order with us for the same product :)

Posted 1 year ago

“Really poor quality product, looks & feels cheap, and doesn't feel very durable. Would avoid.”

Helpful Report

Posted 1 year ago

Dear Daniel, Thank you for taking the time to leave a review. I would like to bring to your attention that the product associated with your order, ID 115500, is our entry-level Woodline pole set, priced at £56.99 for the 180cm length. We consider this pole set durable and suitable for its intended purpose once installed correctly. If you are seeking a more luxurious option, we recommend exploring our superior range, with prices starting from £150. Curtain Pole Store

Posted 1 year ago

“Pole was reasonable quality but not worth the price point. I requested 340 cm and it arrived cut in 2 portions. These were really difficult to joint together and mount without a noticeable join. I was expecting a single pole.”

Helpful Report

Posted 2 years ago

Hi Kate, We have found this review rather disappointing considering the product description gives you all the information you require before purchasing a pole set. The information provided enables customers to make an educated decision on whether the pole is right for their purpose. Kind regards, Sales team

Posted 2 years ago

“Should of been easy It wasn’t”

Helpful Report

Posted 2 years ago

“The whole process was not good. Lots of items on the website that were marked as in stock were actually out of stock so we had to settle for inferior product. The delivery was supposed to be next day. The delivery company lost one of the five items no communication from them, eventually the order turned up around five or six days later so won’t be ordering from them again”

Helpful Report

Posted 2 years ago

Hello, We are sad to see this review despite our efforts in helping getting this order over to you. Sadly the courier in this case was not able to deliver the order within the 1-2 working day timeframe but as we were determined to have this order over to you, we resent the whole order and managed to get this delivered. Your original order was for a multiple number of poles (for a client coming over from Slovenia) for one length and sadly we did not have enough to deliver at your strict deadline and this is why we offered another pole set which was fully in stock. Sorry to see that regardless of our hard efforts to fulfil the order, you were not pleased with this. We tried our best to keep you in constant communication over the delivery. Please accept our sincere apology. Kind regards, Sales team

Posted 2 years ago

“The pole I ordered was for a half bay window of total length 3 metres approx. With one support at the centre and the other two at the ends which is the only locations they could be placed, the pole on the 90 degree bend side droops under the curtain weight. Also the curtain rings stick at the bend fitting.”

Helpful Report

Posted 3 years ago

Dear Raymond, It sounds as though you have not placed the brackets correctly at the ends of the bay. These need to be spaced out at about 15 cm. This will help stabilize the pole. We have not advertised this pole set as suitable for 90-degree angled bays so this is why your rings are sticking. If you can follow our advice and come back to us by email that would be greatly appreciated. Kind regards, Sales team

Posted 3 years ago

“I wanted to order some longer Swish Supreme Glide wall brackets and an overlap set. I couldn't find these items on the site and the email reply I got said 'you are always willing to help - contact sales'. Which is what I did in the first place. You're closed now and it's a bank holiday weekend. If I knew that the longer brackets are not avaiIable, I could pack the shorter ones out. I cannot finish my customer's curtains without the track being fitted. I left phone numbers but no one called me back. Your phone number doesn't connect. Very disappointing and Uselss”

Helpful Report

Posted 3 years ago

Dear Susan, We are sorry that you felt this review was needed. The phone number is not currently active as the office is being renovated but we are available by email always. We are closed during weekends and bank holidays but that does not mean we do not respond once we are back. With tracks, we are restricted by their components. If you cannot find what you are looking for on our website, it generally means we do not sell them. Having looked through the emails, we cannot find any communication from you asking for longer brackets. We would have persuaded you not to purchase the track had we known what you were looking for. Kind regards, Sales team

Posted 3 years ago

“Delivery was prompt and product was good, but packaging was not robust enough to cope with transit. It arrived full of holes and was torn. One of the 2.5m curtain poles was slightly bent out of true.”

Helpful Report

Posted 3 years ago

Dear Anonymous Customer, We are sorry to see this. I can see there has been no communication from you to us regarding this issue. We do need to be contacted directly by customers if an issue has arisen from the courier regarding the order delivery. I can assure you all orders are packaged well when they leave the warehouse and if damage occurs after delivery we always replace them with little fuss. The hole in the parcel can happen during transit but all poles are packed inside a plastic box. Kind regards, Sales team

Posted 3 years ago

“My bay curtain pole set arrived promptly. However, it has been a disappointing purchase. My curtains get stuck passing around the bends and at times come off the passing rings. The pole looks very good but the design is not fit for purpose. It is a frustrating experience just to draw the curtains!”

Helpful Report

Posted 3 years ago

Dear Wendy, Thank you for your review. We have not received any email from you advising us of the issue. There can be several factors that stop the rings from gliding past the brackets and this is related to your curtain, not the pole itself. We advise you to contact us. Kind regards, Sales team

Posted 3 years ago

Curtain Pole Store is rated 4.8 based on 3,566 reviews