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Curtain Pole Store Reviews

4.8 Rating 2,958 Reviews
95 %
of reviewers recommend Curtain Pole Store
Company Reviews Product Reviews
13
 Metrics Info
4.8
Based on 2,958 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Curtain Pole Store Reviews

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

Visit Website

Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
S Ridgers
Verified Buyer
“Considering the current working environment due to Covid, the Curtain Pole Store have provided me with a curtain pole system of very good quality in very good time. The customer service has also been first rate with very polite and informative answers to my queries , very pleased”
Helpful Report
Posted 4 years ago
S Capel
Verified Buyer
“Excellent service”
Helpful Report
Posted 4 years ago
L Cox
Verified Buyer
“We haven't had it yet!!”
Helpful Report
Posted 4 years ago
Hello Louise, Thank you for your negative review. Considering that we are working with a limited number of employees (due to the Covid-19 lock down) we managed to get your order out on 7th April. I am sorry that the courier has not yet delivered your order despite all efforts of us trying to have this over to you before the bank holiday weekend. As you will know, many of us are not self isolating at home as we have to leave the house to work and run our small businesses. If we chose to stay at home there will be no business to run on our return, after lock down. Negative reviews at a time like this does make us feel upset and also affects our confidence, as we all have worked extremely hard during hard times such as the last 3 weeks. We had 30 team members with us before March 23rd and we are now down to 8. So the 8 of us are dealing with the same number of orders and I am sorry that we have failed you. The courier has your order and we will do everything we can to see that your order is delivered. At times like this we just hope customers are not too quick to judge us and just offer a little support and patience. Only a few customers are in the same situation as yourself whereby the courier has not yet delivered, but these customers have been extremely supportive as they understand the courier will not have many drivers to deliver orders. However, other orders have been delivered successfully within 48 hours of being despatched. Negative reviews like you have given us will only gives us more of reason to prove customers wrong. We do care and we work hard despite the fear of potentially falling victim to Covid-19. Stay safe. Kind regards, Manny
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent easy to use and lots of choice”
Helpful Report
Posted 4 years ago
P Lowe
Verified Buyer
“Didn’t get much information from them contacted them and said did you not get the receipt which we still haven’t had and still awaiting haven’t got goods yet so can’t comment which I suppose could be understandable in this present clime but no way of tracking”
Helpful Report
Posted 4 years ago
Hello Philip, Thank you for your review. As you will know many businesses have been affected by the Covid-19 lockdown. Although we are still operating, our services are limited due to staff shortages. This is the reason why you are not able to track the order as the courier is unable to provide this since they are also operating with a limited number of employees. Your order was despatched from us and is currently with the driver. We always send despatch emails when the order leaves us, and provided that you have entered the correct email address on your order form, you will receive this (or check your spam folder). At this given time, we would appreciate all customers to Email us first before writing a review as we are now working under stressful conditions. We have gone from 30 employees down to 6 who are fit to work. We really hope that you can appreciate this and understand that we as a small business are doing everything we can to please our customers who are at home waiting for their orders. Please email me directly for further information about your order. I hope this is ok. Kind regards, Manny
Posted 4 years ago
Anonymous
Verified Buyer
“Very happy with the product. Took me quite a while to saw through the pole with a tiny hacksaw, but it's strong and good quality.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great service great product”
Helpful Report
Posted 4 years ago
E Cook
Verified Buyer
“This was our first purchase from the Curtain Pole Store and more orders will follow. The quality of the poles and fittings are excellent. The delivery was on time and safe distancing was practised. So a big thank you to all the staff at the Curtain Pole Store and the Courier.”
Helpful Report
Posted 4 years ago
S Dockerill
Verified Buyer
“Excellent service and communication thanks so much!!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent service. Good quality poles.”
Helpful Report
Posted 4 years ago
A Potter
Verified Buyer
“Very efficient service,had a small quirey was dealt with very quickly,thank you Manny.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Easy to order and items delivered quickly”
Helpful Report
Posted 4 years ago
J Flaherty
Verified Buyer
“Very good service”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent service prompt delivery and good quality very pleased”
Helpful Report
Posted 4 years ago
L Dent
Verified Buyer
“No Allen key and no lock screw for finial”
Helpful Report
Posted 4 years ago
Hello Lynn, Thank you for your review. All screws and Allen keys are supplied with every product. We have had no email from you to inform us of the missing items. Please can you email at your earliest convenience as this would have been appreciated before your review to allow us to help you resolve the issue. We are working with a limited number of staff at the moment due to the covid-19 situation, but we will help you as quickly as we can. Kind regards, Curtain Pole Store
Posted 4 years ago
Anonymous
Verified Buyer
“Great service, product as described and arrived very quickly. I would recommend and def use again”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent service and quick delivery”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Good service, nice pole...”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great service and quick delivery!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Quick delivery and well packed. Really pleased the the quality of the pole and its fittings. Great service thank you”
Helpful Report
Posted 4 years ago
Curtain Pole Store is rated 4.8 based on 2,958 reviews
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