Curtain Pole Store Reviews

4.8 Rating 2,784 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 2,784 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

Visit Website

Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

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“Really pleased with purchase good quality exactly what I wanted”

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Posted 4 months ago

“Excellent website, products and ordering process. Great communication and fast, secure delivery.”

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Posted 4 months ago

“I'D ENCOURAGE EVERYONE TO THINK TWICE BEFORE USING THIS COMPANY!!! Initially I ordered Curtain poles for a bay window which arrived but were rusty. Agreed for a new set to be sent. I can commend them on their speedy delivery, however once again poles were rusty. This is where the nonsense began. After 2 sets of rusty poles had been delivered i decided to cut my losses, get a refund and go elsewhere. I communicated respectfully and politely with Manny who I later established runs this company. He advised me the errors were in relation to trainee staff working in the warehouse who had not been correctly trained. I was asked to get rid of the set of poles myself which I refused to do as its not a simple case of putting the poles outside to be collected. I was assured the poles would be collected by a courier. I was then asked to provide pictures of the rust on both sets of poles even though I had already provided pictures and was then told my refund would not be processed until the courier had taken receipt of the rusty poles even though they had told me to dispose of the first set myself. After communicating the whole time respectfully, I'd had enough and just wanted my refund so I could go elsewhere. When I said to Manny I would be sharing my experience He said I would be slandering his company which was the icing on the cake. I explained to Manny what slandering meant and that was essentially accusing me of making false allegations about his company and my experience which is completely out of order and untrue. I appreciate that he may not have understood the word and how to use it, but to say I was slandering his company is completely unacceptable. As of yet this whole ridiculous experience has gone on for over a month and Manny still hasn't refunded me my money. All I can say is think long and hard before you use this company.”

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Posted 4 months ago

Dear Neil, Thank you for your review. We tried our best to resolve the issue with you. Unfortunately the courier was unable to collect and we did struggle with this. Refunds are issued immediately once a collection is confirmed, however, in your case the collection never went ahead despite numerous attempts in arranging this. The reason why we worked hard tried to calm the situation down with yourself is because you were aggressive and this upset many team members working in the sales department. But we did not allow this to stop our support for you. You were refunded and so we advise that you check the correct bank for the refund. The poles should never have been sent as faulty. We apologized profusely for this and we tried our best to rectify the issue. Unfortunately, despite all of our efforts in staying in constant touch with you and explaining how the order went wrong (as some customers prefer honestly over lies) you were still aggressive towards us. We are grateful that the managing director managed to put an end to this with an immediate refund, apology email and agreeing that you can dispose the poles yourself as we could not find a courier to collect this, you were still unhappy with the outcome. The director politely reminded you the hard work us ladies put into helping you when you threatened a negative review. Have a lovely day. Kind regards, All the ladies from the sales team

Posted 4 months ago

“Very good service”

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Posted 4 months ago

“Great product and great customer service”

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Posted 5 months ago

“Very nice pole good colour rings with nylon inserts very good”

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Posted 5 months ago

“Excellent service. Poles of high quality. Well packed.”

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Posted 5 months ago

“xxxxxxxx xxxxxxxxxxxx”

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Posted 5 months ago

“Quick and efficient service and nice pole.”

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Posted 5 months ago

“Thrilled to bits thank you”

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Posted 5 months ago

“Struggled to put this up. Very fiddly design but once done impressive”

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Posted 5 months ago

“Very good service and quality for the price paid delivered on time as well”

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Posted 5 months ago

“Curtain pole was perfect size, no trimming & very sturdy material”

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Posted 5 months ago

“Easy to order, does the job, as described, thanks”

Curtain Pole Store 5 star review on 19th November 2023

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Posted 5 months ago

“Great price, very good quality. Bought 4 curtain poles, all look superb”

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Posted 5 months ago

“Perfect, just what we needed, came fast, packed well and makes everyone happy, looks good and slides easily.”

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Posted 5 months ago

“, ordering was easy and customers service is very helpful ,”

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Posted 5 months ago

“I ordered a white curtain pole from Curtain pole store. It arrived well packaged and the quality of the pole was excellent. I will certainly recommend this store to anyone wanting to purchase a curtain pole.”

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Posted 5 months ago

“Very good service”

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Posted 5 months ago

“Perfect for the specific bay dimensions I needed, was easy to fit and looks great!”

Curtain Pole Store 5 star review on 11th November 2023

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Posted 5 months ago

Curtain Pole Store is rated 4.8 based on 2,784 reviews