Curtain Pole Store Reviews

4.8 Rating 2,958 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 2,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

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Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 8th November 2024

Curtain Pole Store 5 star review on 26th September 2024

T Bibb

Curtain Pole Store 5 star review on 19th September 2024

Curtain Pole Store 5 star review on 8th September 2024

Curtain Pole Store 5 star review on 16th August 2024

J Rose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order not complete, still waiting for rod tulip ends”

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Posted 5 years ago

Hello Joan, Thank you for reviewing us. You was informed that the finials were out of stock and we will complete the order by the date agreed. I am sorry to see that you was dissatisfied by this as you was given the choice to cancel your order with us for a full refund. You informed us that you wished to continue with the sale. The finials will be with you soon. Kind regards, Curtain Pole Store

Posted 5 years ago

“Amazingly good quality. They look just right!”

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Posted 5 years ago

“The curtain pole I ordered arrived well packaged and on time - Great service”

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Posted 5 years ago

“Very good product as pre expetaions. Should have been recived the confirmation email about delivery but no comunicatin at all.”

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Posted 5 years ago

“Good quality pole, there was a small issue with delivery however, on contacting customer services they efficiently assisted and were very helpful. It was in fact yodel that made delivery a little rubbish, I hope I don't get anything delivered by them again.”

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Posted 5 years ago

“Website is easy to navigate, description of goods accurate, ordering straightforward and delivery prompt with email confirmation of estimated time. Very competitive pricing for branded goods. Item was well wrapped to avoid any damage.”

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Posted 5 years ago

“Prompt service. Excellent product.”

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Posted 5 years ago

“Fast delivery, good prices and communication.”

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Posted 5 years ago

“Product was as described and packaged well. 2 halves joined easily, looks great on the wall.”

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Posted 5 years ago

“As described and all intact. Will return for more when needed”

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Posted 5 years ago

“Very happy with the curtain poles ordered. Your delivery company just left the items in our porch, so had they have been damaged, we would not have been able to report it on delivery as requested.”

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Posted 5 years ago

Hello James, Thank you for reviewing us! I am sorry to hear Tuffnells had left your order in your porch without your consent. Yes, you are right, had the order been damaged you would have signed for this accordingly. However, when the driver leaves an order without your permission, where they deem as a safe location, you are still within your legal rights to inform us of any damage and we would not question this and replace free of charge. We will ask the courier to look into this practice of theirs as it does not comply with our agreement with them. Only if a customer specifies a safe location, the driver can attempt to leave the order. I hope this helps and also that you are happy with the order. Kind regards, Manny

Posted 5 years ago

“I was extremely pleased with the quick response to any queries I had. Also the lack of fuss and speed with which the product (which didn't suit) was returned was helpful. I do wish though that you had a policy which enabled customers to speak to your staff. I find it helpful to talk to someone.”

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Posted 5 years ago

Hello Ilona, Thank you for reviewing us! We can understand your frustration. We have recently taken the phone line off our website as it became too busy with only "query" phone calls and those of you who wished to report a fault, damage or return an order went straight to voicemail and sometimes missed by us when a message was left. This is one of the reason why we now ask for all communications to be done by email. Also, this form of communication helps us track back on agreements made with the customer and relate important information across to you. I hope our lead times were satisfactory for you when you emailed us. We do try and respond within a 3 hour time line after receiving an email. I hope this helps. Kind regards, Curtain Pole Store

Posted 5 years ago

“Fantastic fast service with excellent quality curtain poles and finials 100 % recommend this company.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Very quick service and very good product, nicely packaged.”

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Posted 5 years ago

“Had a bit of a problem at the beginning with delivery date but sorted out very quickly. Would recommend.”

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Posted 5 years ago

“Excellent service, the finials were out of stock but the pole was sent which enabled me to fit the curtains. Finials then arrived much sooner than expected. Job complete and looking good”

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Posted 5 years ago

“Ordered one day delivery the next, all packed securely and arriving safely. Thank you”

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Posted 5 years ago

“Item arrived next day & just what I needed.”

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Posted 5 years ago

“The poles arrived on time and where as pictured on website. Kept informed of delivery.”

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Posted 5 years ago

Curtain Pole Store is rated 4.8 based on 2,958 reviews