Curtain Pole Store Reviews

4.8 Rating 3,593 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 3,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

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Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 31st August 2025

J Mason

Curtain Pole Store 5 star review on 7th May 2025

G Haycock

Anonymous

Anonymous // 01/01/2019

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“Ordered set of poles ahead of new window fitting to avoid having no curtains on street facing bedroom. Last minute delay in fitting, took the time we could see if suitable beyond 14 day returns period. Then found what we thought was a promotion was "End of Line" sale, so refused any return, even with penalty fees. Time consuming and clunky interaction - slow, as by emails only. If specified no return, would not have ordered. No phone number for any customer service either when ordering or to discuss. Will not use this company again.”

Helpful Report

Posted 3 weeks ago

Hi Jill, Thank you for your feedback. We are sorry that you were disappointed with the outcome of your return request, but we would like to clarify some important points for anyone reading this review. The order was purchased in advance of your new windows being installed. Unfortunately, we were not made aware of any potential suitability issue until after the stated return notification period had already passed. We completely understand that your window installation was subsequently delayed, but this was outside of our involvement and did not extend the return period for the products purchased from us. When you eventually contacted us, we responded promptly and tried to help establish whether the products you had purchased could still be used with your new windows. We were happy to look at the installation and bracket requirements with you rather than simply leaving you with products you could not use. Unfortunately, this option was not pursued. The products purchased were also from a discontinued/end-of-line range. Once remaining stock from these ranges has sold, we cannot necessarily accept products back into inventory outside the applicable return period. We would also like to clarify the comment regarding slow communication. Our customer service is provided primarily through email rather than telephone, which is clearly stated on our website. This allows us to keep an accurate written record of orders, measurements, product advice and returns. Although email may not be everyone's preferred method of communication, your enquiries were responded to promptly. We appreciate that you purchased the poles early because you wanted to be prepared for your new window installation. However, when products are purchased considerably in advance of fitting, we would always recommend checking them and confirming their suitability within the return period rather than waiting until the installation takes place. We are sorry that we could not agree to the return, but we did respond to your concerns and offered assistance to see whether the products could still be made suitable for your installation.

Posted 3 weeks ago

“Delivered within 4 days, well packaged, Wanted made to measure curtain rail, rings and fixings excellent quality, made to last Will purchase from Curtain Pole Store again and recommend it. Happy Customer 👍”

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Posted 3 weeks ago

“The brackets went up easily, the poles slotted in and the result is beautiful. The rings glide freely even with heavy curtains. Ordering was straightforward and delivery was swift and efficient”

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Posted 4 weeks ago

“Excellent product good quality at a very reasonable price Delivery prompt with excellent communication from the store regarding delivery”

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Posted 4 weeks ago

“Really good quick service,very pleased with the product”

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Posted 4 weeks ago

“Great quality. Look amazing”

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Posted 4 weeks ago

“Amazing service with stunning products. Instructions were very straight forward and the product itself is extremely robust and hard wearing.”

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Posted 1 month ago

“Items dispatched quickly and well packaged. Will use service again”

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Posted 1 month ago

“Great quality bought two poles after trying out one first . The second order they omitted some extra rings but this was soon rectified and came they arrived the very next day”

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Posted 1 month ago

“this is my 3rd purchase of the Stone poles - easy to put up and look good. speedy delivery.well packed. I buy regularly”

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Posted 1 month ago

“Good pricing and delivered on time.”

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Posted 1 month ago

“Delivery was prompt. All the items were really well packaged. The quality looks good.”

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Posted 1 month ago

“Excellent quality, well packed, very quick delivery. Also reasonable price.”

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Posted 1 month ago

“Good value, items delivered promptly and well packaged. No problems.”

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Posted 1 month ago

“Good price and Quick delivery. The quality is not the best (some minor scrathes) but it’s sturdy and looks ok - you get what you pay for.”

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Posted 1 month ago

“Good quality product and delivery was within 24 hours! Not the cheapest.”

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Posted 1 month ago

“Received good advice from staff. Poles were just what I needed. Delivered quickly. Very satisfied.”

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Posted 1 month ago

“Brilliant service from the Curtain Pole Store only marred by Parcel Force who do not deliver when they say they are going to!”

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Posted 1 month ago

“Can't fault this company, ordered before and was pleased. Ordered yet another two, not the cheapest BUT received quickly, packaged sooo well and just perfect. Plus not had any issues with my track I got last time. Refreshing to not have to complain, nothing to complain about.”

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Posted 1 month ago

“Arrived swiftly at a difficult house to find and DHL driver couldn’t do more, called before hand as I had asked, and called to check when they couldn’t find it. . Great job. They do like to have instructions if leaving unattended. Item is excellent t quality and was easy to install. Expensive ish (for aluminium curtain rail) but worth it.”

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Posted 1 month ago

Curtain Pole Store is rated 4.8 based on 3,593 reviews