Curtain Pole Store Reviews

4.8 Rating 3,388 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 3,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

Visit Website

Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 31st August 2025

J Mason

Curtain Pole Store 5 star review on 7th May 2025

G Haycock

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for a delivery”

Helpful Report

Posted 6 years ago

Hello Didar, Thank you for your review. As you will know we are facing difficult and unprecedented times with the Covid-19 pandemic. Your order was despatched within 48 hours of placing the order and we hoped that the courier would deliver to you before the bank holiday weekend. You had emailed us on 14-04 for an update to which we responded with an apology and assured you that we will have an update from the courier. I fully understand your frustration with the delivery, but all we ask is for customers to allow time for orders to reach them. We do all we can to despatch orders on time but then rely heavily on the courier to deliver. Reviews are sent automatically to customers and so we ask that you refrain from reviewing us until we have resolved your issue. The courier we are using are working extremely hard with a low number of drivers. Please show some support and empathy towards those of us who are leaving home to keep the economy going. Negative reviews such as yours only dampens our moral. Unless you are planning a holiday anytime soon during lock down, please allow time for the order to reach you. Kind regards, Manny

Posted 6 years ago

“Manny was just perfect in her advice! Would shop with curtain pole store again. Competitive prices too”

Helpful Report

Posted 6 years ago

“Extremely quick delivery. Easy to put up good quality at a good price”

Helpful Report

Posted 6 years ago

“Excellent, very happy. pole very sturdy, took 2 of us to put It up but we’ll worth the effort would definitely recommend”

Helpful Report

Posted 6 years ago

“Good product. Competitively priced and delivered on time. Will probably buy another.”

Helpful Report

Posted 6 years ago

“The curtain poles are as expected and arrived promptly. I was slightly surprised that the brackets supplied did not come with fixing screws.”

Helpful Report

Posted 6 years ago

“Quality materials and very stylish, exactly what we wanted.”

Helpful Report

Posted 6 years ago

“Absolutely love my new curtain poles. Excellent quality and look amazing .”

Helpful Report

Posted 6 years ago

“In this difficult time you came up trumps, thank you for having what we wanted and with delivery”

Helpful Report

Posted 6 years ago

“Due to the corona virus affecting normal life the items came in 3 different deliveries which cant be helped but I was kept informed so no problems there , the quality of the curtain poles are outstanding and look fantastic when installed Great job guys Thank you”

Helpful Report

Posted 6 years ago

“Considering the current working environment due to Covid, the Curtain Pole Store have provided me with a curtain pole system of very good quality in very good time. The customer service has also been first rate with very polite and informative answers to my queries , very pleased”

Helpful Report

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

“We haven't had it yet!!”

Helpful Report

Posted 6 years ago

Hello Louise, Thank you for your negative review. Considering that we are working with a limited number of employees (due to the Covid-19 lock down) we managed to get your order out on 7th April. I am sorry that the courier has not yet delivered your order despite all efforts of us trying to have this over to you before the bank holiday weekend. As you will know, many of us are not self isolating at home as we have to leave the house to work and run our small businesses. If we chose to stay at home there will be no business to run on our return, after lock down. Negative reviews at a time like this does make us feel upset and also affects our confidence, as we all have worked extremely hard during hard times such as the last 3 weeks. We had 30 team members with us before March 23rd and we are now down to 8. So the 8 of us are dealing with the same number of orders and I am sorry that we have failed you. The courier has your order and we will do everything we can to see that your order is delivered. At times like this we just hope customers are not too quick to judge us and just offer a little support and patience. Only a few customers are in the same situation as yourself whereby the courier has not yet delivered, but these customers have been extremely supportive as they understand the courier will not have many drivers to deliver orders. However, other orders have been delivered successfully within 48 hours of being despatched. Negative reviews like you have given us will only gives us more of reason to prove customers wrong. We do care and we work hard despite the fear of potentially falling victim to Covid-19. Stay safe. Kind regards, Manny

Posted 6 years ago

“Excellent easy to use and lots of choice”

Helpful Report

Posted 6 years ago

“Didn’t get much information from them contacted them and said did you not get the receipt which we still haven’t had and still awaiting haven’t got goods yet so can’t comment which I suppose could be understandable in this present clime but no way of tracking”

Helpful Report

Posted 6 years ago

Hello Philip, Thank you for your review. As you will know many businesses have been affected by the Covid-19 lockdown. Although we are still operating, our services are limited due to staff shortages. This is the reason why you are not able to track the order as the courier is unable to provide this since they are also operating with a limited number of employees. Your order was despatched from us and is currently with the driver. We always send despatch emails when the order leaves us, and provided that you have entered the correct email address on your order form, you will receive this (or check your spam folder). At this given time, we would appreciate all customers to Email us first before writing a review as we are now working under stressful conditions. We have gone from 30 employees down to 6 who are fit to work. We really hope that you can appreciate this and understand that we as a small business are doing everything we can to please our customers who are at home waiting for their orders. Please email me directly for further information about your order. I hope this is ok. Kind regards, Manny

Posted 6 years ago

“Very happy with the product. Took me quite a while to saw through the pole with a tiny hacksaw, but it's strong and good quality.”

Helpful Report

Posted 6 years ago

“Great service great product”

Helpful Report

Posted 6 years ago

“This was our first purchase from the Curtain Pole Store and more orders will follow. The quality of the poles and fittings are excellent. The delivery was on time and safe distancing was practised. So a big thank you to all the staff at the Curtain Pole Store and the Courier.”

Helpful Report

Posted 6 years ago

“Excellent service and communication thanks so much!!”

Helpful Report

Posted 6 years ago

“Excellent service. Good quality poles.”

Helpful Report

Posted 6 years ago

Curtain Pole Store is rated 4.8 based on 3,388 reviews