Curtain Pole Store Reviews

4.8 Rating 3,080 Reviews

95 %

of reviewers recommend Curtain Pole Store

4.8

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

Visit Website

Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Curtain Pole Store 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gold pole in 2 parts and expeced the joining part to be in same colour, however the part turned up in silver. This was not mentioned in the description at the time of ordering a little disappointed.”

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Posted 6 years ago

Hello, Thank you for reviewing us. Please can you confirm that you have inserted the metal joining piece "inside" the 2 poles to connect? The colour of the connector should not spoil the overall look of your pole set. The purpose of the connector is to join the poles together but is hidden inside the poles. I hope this helps. Kind regards, Curtain Pole Store

Posted 6 years ago

“they missed the finials of my order and when I emailed them they responded quickly to apologise, I received them the next day. I also miss read the amount of hold backs in a pack so ordered two packs. only needed one pack of two, so I sent one back no problems. I love the curtain pole and finials. will buy from you again. service was great thank you”

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Posted 6 years ago

“Extremely quick service”

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Posted 6 years ago

“Lovely item well priced Frustrating that on ordering item was in stock for next day delivery but had to wait 4 days - albeit I was informed day after order placed of the delay”

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Posted 6 years ago

“Delivery went missing but replacement arrived very quickly”

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Posted 6 years ago

“Very prompt delivery. Very pleased with the quality of my purchase,”

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Posted 6 years ago

“After a mix up over delivery our poles arrived in a slightly damaged state but Manny in CustomerServices was a fantastic help and replaced the damaged items with no quibbles. Product robust and beautiful, would recommend.”

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Posted 6 years ago

“Curtain Pole Store had a good range, especially long ones for our wide lounge window and we love the graphite coloured metal poles from Speedy. Delivery was as promised and poles arrived in good condition. Will shop there again if we need any more curtain poles.”

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Posted 6 years ago

“Only part of the order was despatched, but the issue was resolved fairly quickly after I'd emailed a photo of the parcel. Therefore it took quite a while to receive all of the goods (including the second parcel), but they resolved the issue with no quibble, so good customer service.”

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Posted 6 years ago

“order delivery in 3 parts. fixing screws.[ first] . certain poles and fixings [ second ]. certain rings . [last]. After fitting we realised the poles where different shades of gold/brass. It seams this order was made up from odd bits and not a boxed or matched correctly .”

Helpful Report

Posted 6 years ago

Hello John, Thank you for your review. A colleague did call you to explain why the compartments to your order were sent separately. The rings were out of stock and instead of delaying the order we part despatched this knowing that the rings would be posted soon when back in stock. We had done this hoping it would help you get the pole set up over the weekend. We are sorry for not realising that this would upset you, as our intention was to help. As for the screws and wall plugs, these are usually posted as the Speedy 35mm range are not supplied with these important fixing items. Once again, we are sorry that this offended you. Finally, if the finish of the pole set is not satisfactory please send us an image and allow us to rectify the issue. If customers do not inform us of issues such as this we cannot help put it right. Also, customers prefer to write a review instead of giving us a chance to help. Please get in touch with us by email at sales@curtainpolestore.co,uk to give a chance to help. Kind regards, Curtain Pole Store

Posted 6 years ago

“First time shopping at the Curtain Pole Store and I am very pleased with my purchase. Difficult to find poles or tracks for the length of my windows, it looks really good.”

Curtain Pole Store 4 star review on 23rd October 2018

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Posted 6 years ago

“Lovely easy website to choose from, however I did not realise postage and packaging would apply to each pole on the same order, therefore very expensive P & P.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Speedy samples and customer service replies. Great product although a few paint blemishes. Delivered within the promised time frame”

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Posted 6 years ago

“Nice, plain curtain poles. Reasonable price. Quick delivery.”

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Posted 6 years ago

“I ordered what I thought was going to be a continuous length of pole [12'] as I didn't want separate curtains, just a continuous run! NO! The pole came in two lengths with two brackets in the middle completely wrecking my plans. Have had to adapt the pole to limit the problem. However, quality and delivery were good. Do you actually supply a 12' pole??”

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Posted 6 years ago

“Bought two extra long white poles for a wide window. They were a bit more expensive than I wanted to pay, but when they came they were really solid and look great.”

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Posted 6 years ago

“Prompt service but missing grub screw/s on finials meant I could not install everything trouble free”

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Posted 6 years ago

“The poles are good quality for the money however, the fixings that were supplied are not fit for purpose too short for a 4 metre pole..”

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Posted 6 years ago

“Good product, & rectified error of size quickly”

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Posted 7 years ago

Curtain Pole Store is rated 4.8 based on 3,080 reviews