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Curtain Pole Store Reviews

4.8 Rating 2,787 Reviews
95 %
of reviewers recommend Curtain Pole Store
Company Reviews Product Reviews
13
 Metrics Info
4.8
Based on 2,787 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Curtain Pole Store Reviews

About Curtain Pole Store:

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.

Visit Website

Phone:

0345 2577 900

Email:

sales@curtainpolestore.co.uk

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“After a mix up over delivery our poles arrived in a slightly damaged state but Manny in CustomerServices was a fantastic help and replaced the damaged items with no quibbles. Product robust and beautiful, would recommend.”
Helpful Report
Posted 5 years ago
Mrs G M Harvey
Verified Buyer
“Curtain Pole Store had a good range, especially long ones for our wide lounge window and we love the graphite coloured metal poles from Speedy. Delivery was as promised and poles arrived in good condition. Will shop there again if we need any more curtain poles.”
Helpful Report
Posted 5 years ago
P Stokes
Verified Buyer
“Only part of the order was despatched, but the issue was resolved fairly quickly after I'd emailed a photo of the parcel. Therefore it took quite a while to receive all of the goods (including the second parcel), but they resolved the issue with no quibble, so good customer service.”
Helpful Report
Posted 5 years ago
J Taylor
Verified Buyer
“order delivery in 3 parts. fixing screws.[ first] . certain poles and fixings [ second ]. certain rings . [last]. After fitting we realised the poles where different shades of gold/brass. It seams this order was made up from odd bits and not a boxed or matched correctly .”
Helpful Report
Posted 5 years ago
Hello John, Thank you for your review. A colleague did call you to explain why the compartments to your order were sent separately. The rings were out of stock and instead of delaying the order we part despatched this knowing that the rings would be posted soon when back in stock. We had done this hoping it would help you get the pole set up over the weekend. We are sorry for not realising that this would upset you, as our intention was to help. As for the screws and wall plugs, these are usually posted as the Speedy 35mm range are not supplied with these important fixing items. Once again, we are sorry that this offended you. Finally, if the finish of the pole set is not satisfactory please send us an image and allow us to rectify the issue. If customers do not inform us of issues such as this we cannot help put it right. Also, customers prefer to write a review instead of giving us a chance to help. Please get in touch with us by email at sales@curtainpolestore.co,uk to give a chance to help. Kind regards, Curtain Pole Store
Posted 5 years ago
P Wright
Verified Buyer
“First time shopping at the Curtain Pole Store and I am very pleased with my purchase. Difficult to find poles or tracks for the length of my windows, it looks really good.”
Curtain Pole Store 4 star review on 23rd October 2018
Helpful Report
Posted 5 years ago
J Lambeth
Verified Buyer
“Lovely easy website to choose from, however I did not realise postage and packaging would apply to each pole on the same order, therefore very expensive P & P.”
Helpful Report
Posted 5 years ago
C Jefferis
Verified Buyer
“Great service”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Speedy samples and customer service replies. Great product although a few paint blemishes. Delivered within the promised time frame”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Nice, plain curtain poles. Reasonable price. Quick delivery.”
Helpful Report
Posted 5 years ago
S Powell
Verified Buyer
“I ordered what I thought was going to be a continuous length of pole [12'] as I didn't want separate curtains, just a continuous run! NO! The pole came in two lengths with two brackets in the middle completely wrecking my plans. Have had to adapt the pole to limit the problem. However, quality and delivery were good. Do you actually supply a 12' pole??”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Bought two extra long white poles for a wide window. They were a bit more expensive than I wanted to pay, but when they came they were really solid and look great.”
Helpful Report
Posted 5 years ago
A Hamilton
Verified Buyer
“Prompt service but missing grub screw/s on finials meant I could not install everything trouble free”
Helpful Report
Posted 5 years ago
T Cartledge
Verified Buyer
“The poles are good quality for the money however, the fixings that were supplied are not fit for purpose too short for a 4 metre pole..”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Good product, & rectified error of size quickly”
Helpful Report
Posted 6 years ago
D Pengelly
Verified Buyer
“Easy to deal with, no fuss transaction. The only downside was that the packaging on the curtain poles was quite damaged when received. Luckily the poles themselves were OK.”
Helpful Report
Posted 6 years ago
K Saunders
Verified Buyer
“Good delivery time, could have more detailed fixing instruction for novices.”
Helpful Report
Posted 6 years ago
R Brown
Verified Buyer
“Prompt delivery good product”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Quick delivery and well packed. Only a minor criticism but on the product itself one of the pre drilled holes had not been drilled out correctly.”
Helpful Report
Posted 6 years ago
N Atkins
Verified Buyer
“Delivery arrived on time. Product looks good and a faulty part was replaced immediately”
Helpful Report
Posted 6 years ago
M Tyrrell
Verified Buyer
“My concern is that often, other companies poles are not straight. So pleased to see that poles are straight and all contents are of excellent quality. Only reason for ranking '4`being that poles are not fitted as yet.”
Helpful Report
Posted 6 years ago
Curtain Pole Store is rated 4.8 based on 2,787 reviews
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