This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
Curtain Pole Store
"Excellent communication and speedy delivery"
"We struggled to get the pole size we needed as it was bigger than most stores sold, glad we came across the curtain pole store as it had our sizes and we had various choices of pole endings and colours, really good quality too, will defo use/recommend x"
"5 sided bay pole fitted by myself (female) . Quick delivery, was not expecting til after bank holiday but came on the Saturday. No instructions with pole but still managed to figure out where to fit brackets, measure and cut poles, thank you Internet! Make sure that any small bit of metal on the cut end is filed down as the rings will stick. Once I had figured that out - can't fault pole - am really pleased with finish and the smooth running round corners and past brackets - will be ordering another for similar window."
"Good price, very please with product. Next day delivery. I emailed them querying if it had been sent out and they replied very quickly. Very happy."
"Great service, great product."
"Very good service that is why we made another purchase"
"Poor customer service, no exchange available. You bought it, if it’s wrong, that’s down to you was the attitude. £30 to return by courier. Unimpressed"
We are sorry to hear that you are upset by our returns policy. We do advise that all customers take care when ordering our products and we do have easy to use guides on our website to help you measure correctly. We do not offer an exchange service (as explained to you in the email) as we have found that this does not work effectively with returns. It is easier for customers to replace orders correctly online and to return the incorrect orders separately. We also offer a sample service for most wooden pole sets to help view the colour before committing to a purchase.
We will work out a more effective way to help customers measure windows correctly before they commit to a purchase. Thank you for highlighting this.
Curtain Pole Store
Posted 3 days ago
"Very pleased with the whole service , ordering was easy , delivery as stated and the quality and colour of pole has finished my bedroom off extremely well .
I will be ordering more as I redecorate the rest of my bungalow ."
"Whilst I am not used to computer purchases, I was able to telephone my order to a very knowledgeable member of staff and the poles etc arrived as discussed a day earlier than agreed. First class service."
"Speed of arrival and quality of product"
"Nice pole. Good service"
"Quick and easy to fit. Fast delivery. Highly recommended !!!"
"It fits perfectly for my window"
"Excellent service, quick delivery, we’ll packaged & the poles were much better quality than I expected for the price. A lady even called me as I’d ordered twice as many tie back holders than needed, I’d not realised they came in pairs. They promptly refunded me the difference."
"Product great quality. Fast delivery"
"Bay window pole looks very nice in place. Not the easiest of installations as had to put up wooden batons first.
The nylon inner of one passover ring was detached and will not re-attach, shame really, otherwise good."
"God delivery but product was delivered without the screws?"
"Superb product, fast service .Spot on chaps ,thank you."
"Great price and delivery"
"Excellent customer service. Quality poles/tracks delivered within 48 hours. Cannot praise highly enough and would certainly use this company again."
"Excellent product, really good quality at a very competitive price, lots of choice and next day delivery. What could be better!"
"Prompt reply to my query. I also found the lady very helpful. When there was a pro Ken with one of the poles ordered they replaced it with no fuss at all. Would definitely recommend them and will certainly use them again. Thank you."